Bentley's Fine Jewelers Reviews Summary

Customer Service

Pros:

• "Kevin and his staff were attentive, knowledgeable and easy to talk to."
• "Every time I go into this store, I am greeted by my first name - Brandon is extremely nice and professional!"
• "The customer service was wonderful!"
• "Customer service is great and their work was impeccable."
• "Kevin and his entire staff, are extremely knowledgeable and accommodating."
• "The staff was warm, friendly and personable."
• "Kevin and his team are so friendly and knowledgeable. Not only do they do beautiful work, they are so accommodating, even staying open a little later to help work around my schedule."

Cons:

• "Rude and not very inviting staff on hand."
• "Then they argue with me saying the exchanged ring was the same color as the old until my original ring was returned to prove otherwise that they were wrong."
• "They exchanged for wrong ring and then sent my original to be thrown out at manufacturer despite me telling them I wanted it back."
• "After refunding my money for the new ring they charged me for, they still have the audacity to charge me for shipping charges for what was their mistakes all along."
• "Please avoid Bentley’s Fine Jewelers at all costs."
• "Don’t use them as they can’t be trusted especially with your jewelry."

Quality and Craftsmanship

Pros:

• "Numerous pieces of jewelry have been professionally repaired by Eric, and they have only had to be fixed once; quality quality quality!"
• "The craftsmanship, the service, the commitment to excellence - no one does it quite like Kevin and his team."
• "Their expertise is second to none when it comes to repairs and their selection of fine jewelry is great too!"
• "The quality of the diamonds Kevin uses are exceptional."
• "Kevin is meticulous, honest, and takes pride in providing quality products that make his customers happy."
• "Every stone refracts the light so beautifully that it made it hard to take a picture with all that shimmer!!"
• "I brought a diamond necklace to be reset at Bentley's and it came out more beautiful than I could have expected."

Cons:

• "The Gem Vault told me Bentley’s did it all incorrectly and had to replace the head with new platinum prongs, which set me back $750."
• "They charged me $350 only to replace the prongs with white gold on a platinum ring."
• "I went in about 5 times to get the ring fixed (at no cost to me) due to stones falling out of the halo and the band."

Personalized Service and Customization

Pros:

• "Kevin was so kind, compassionate, and warm to me and to the others who stopped in while I was there."
• "Super happy with my choice and even more grateful to Kevin at Bentley Fine Jewelers for his expertise."
• "Kevin did an awesome job of replacing the rings and showed a great deal of compassion and professionalism. He was able to get me exactly what i wanted (and stayed within my budget)."
• "Gisa and Kevin took the ideas I had, and helped me create my dream ring, that was honestly better in real life than what I imagined."
• "Kevin and his staff were able to custom design the most beautiful engagement ring for me."
• "He let my fiancee look at all of the different styles he had to see what she liked, and then from there worked one on one with me to help design a truly amazing engagement ring."
• "Kevin worked with me to turn an heirloom pin that had belonged to my great-grandmother into a stunning ring."

Cons:

• "I purchased a ring last December that I loved and unfortunately 10 months later lost the stone. The owner couldn’t have been nicer about working out possible solutions to make me happy."

Integrity and Trust

Pros:

• "Owner Kevin very knowledgeable on jewelry appraisal."
• "Kevin is a great guy, incredibly helpful, friendly, and truly an expert jeweler!"
• "Kevin has over 40 years experience in the jewelry business and it showed."
• "Kevin the owner is always there to help, his honesty and integrity are unmatched."
• "Kevin promised me he would select only the finest diamonds and he did keep his word."
• "Kevin cleaned the ring and fixed the setting, and wouldn't take a dime for his service."
• "Kevin goes above and beyond to serve as the most accommodating resource possible for his customers."

Cons:

• "They responded promptly and completed the work on the spot."