"The Assistant Manager was extremely helpful and patient with me."
"Caroline sat down with me for hours. So much patience and expertise led me to find the perfect Diamond."
"Kathy greeted me at the door. She was so patient, informative and knowledgeable."
"He was so patient with us and gave us so much attention to ensure that we would pick out the bands we loved."
"Christina, one of the store managers, provided such great support and customer service in an otherwise challenging situation."
"Carla Araujo was very polite and professional, highly recommend this beautiful store!"
"The staff is beyond helpful and knowledgeable about the quality of diamonds."
Cons:
"What a scam operation. Walked in looking for an engagement ring and wedding band. No less than five salespeople to send it on us like vultures."
"They immediately made me feel as if I was not good enough to shop there!"
"They looked at me as if i was from Mars, never checked the system."
"Don’t ever work for this company!! I worked there 3 years and dealt with lying managers that stole my sales!"
"Moral of the story = the people at Jared located at Wayne NJ SUCK and DO NOT KNOW WHAT THEY ARE DOING!!"
"The sales people there were nice enough but there was one who had a bit of an attitude because he thought we didn’t have good credit or god knows what he imagined and was a bit dismissive."
"After being told the male was going to help and he snarled with his face I walked out."
Product Quality
Pros:
"Ring was also cleaned and polished before we bought it!"
"I bought the engagement ring and I couldn't be happier with my purchase."
"The custom work they did for a necklace was really well done too."
"We had such an amazing experience with John and Antonella. They helped my fiancé and I build the most beautiful engagement ring."
"Love my ring. Jareds had exactly what I had in mind."
"I love my new ring!!"
"Our niece loves her diamond earrings and I would definitely recommend Alex and Jared to anyone looking for a great diamond value!"
Cons:
"That buying any jewelry online is NOT A GOOD IDEA!!"
"I am just glad that I was able to return the earrings and that I did not spend any of my money at an establishment that clearly does not care about customer mistreatment."
"So you sell customers flimsy loose posts for a $2k pair of earrings but only upgrade if they complain?"
"I found them to be much smaller in person than the pictured item and decided to return and/or exchange them."
"Came here a few months prior to browse through. Tyndol was amazing with his customer service and because of him I saved up the money needed and was ready to purchase. Walked into the store today and NOBODY acknowledged me for 27 minutes."
"This man (Will) walked around the store, trying to avoid eye contact and acted like we didn’t even exist."
"Well I go in the next day (today) to pick it up and dealt with a gentlemen who was TERRIBLE."
Store Atmosphere
Pros:
"Alex & Dawn are to my family & I. They are full of life, patient, courteous and very attentive definitely knows how to make you feel welcome."
"Great store with great associates and GM."
"All of them are, really make you feel special."
"They gave us water and coffee while we made our selections and made us feel like VIPs."
"This store even has a ‘kids room’ so we can leave our little one while shopping."
"The store is clean and beautiful, staff is very professional and nice."
"Beautiful New Location!!"
Cons:
"The new staff including the store manager, claimed that clean up services are not included with my purchase."
"Ps: bring Antonella back!!!"
"I still hate those commercials 😂😂😂."
"Horrendous experience with TRISTAN and ANA at the Wayne location in NJ and unfortunately our situation is UNRESOLVED."