"Lauren was so quick to respond and ship my order, and I know if I ever have any questions or issues she will get back to me right away."
"Customer service is extremely personalized and knowledgeable, keeping you up to date every step of the way."
"The owners are also wonderful to work with and quick to respond!"
"Lauren and Todd were so professional and easy to work with."
"The team was very responsive to email and so easy to work with."
"The customer service at King + Curated is excellent! They are friendly and generous with their time and attention to quality."
Cons:
"There were a number of points of miscommunication."
"We then got NO RESPONSE for ONE MONTH!!"
"At multiple points throughout the process of making our engagement band they failed to clearly and warmly communicate their process with us."
"Working with King and Curated was hands down the WORST customer service experience I have ever had!!"
"They are rude and clueless about customer service."
"Sadly, we have been left with the feeling that a very important object of ours was not handled with care and that we were not given respectful customer service."
"All of Lauren’s email responses were defensive, unprofessional, and put blame on us, the clients, instead of her taking any accountability."
Product Quality
Pros:
"King & Curated has such unique and high quality jewelry."
"It’s quality is just incredible."
"The stones and chain and craftsmanship are stunning."
"Everything is beautiful and holds up well with daily wear."
"Every single piece is stunning and excellent quality."
"Its design is quite unique, stones of the highest quality."
"The design and quality is modern and excellent."
Cons:
"Initially I wanted some crazy things that were out of our budget."
"They continued to place blame back on us!"
"I was trying to purchase their snake chain they had advertised. Unfortunately they sold out."
"They showed up with big egos and continued to refuse to take any responsibility for very clear and simple examples of miscommunication."
"Lauren lacked warmth and care."
Design and Customization
Pros:
"Lauren was awesome at helping us consolidate our ideas and make professional suggestions on what would look good."
"The customization, design and creation process were all accommodating, informative and thorough (and fun!)."
"Lauren worked with me via FaceTime to help me custom design a dream ring for fiancé."
"One of a kind design was exactly what I was looking for."
"Lauren is an incredibly gifted designer whether you know exactly what you want and just need a professional touch or if you need guidance to find the right design."
"Lauren nailed it. She managed to keep the essence of the original ring in connection to my mom while also adding a few stones and shifting a few things around with other tweaks to really create something as unique as the woman who now wears this ring."
"Lauren created the family heirloom ring of my dreams!"
Cons:
"Do NOT give King and Curated your business! Go elsewhere!"
Overall Experience
Pros:
"We live right around the corner from King & Curated so saw it blossom from the beginning."
"I will definitely continue purchasing over the years from King + Curated"
"Gorgeous shop with stunning jewelry pieces and beautiful photography prints."
"Clear communication, very fair pricing, and unique designs make this a place that will always be a “go to” for me."
"Plus their shop is super cute and welcoming."
"My husband also designed his wedding band with the King and Curated team and it’s so unique and cool. He constantly gets compliments on it."
"I can’t recommend them enough!"
Cons:
"I would recommend trusting someone else with your precious objects and time."