King + Curated Reviews Summary

Category: Jewelry store

Address: 530 Main St, Beacon, NY 12508, USA

Phone: +18454403368

Rating: 4.9
based on 88 reviews.

Customer Service

Pros:

  • "They also have the best customer service."
  • "Lauren was so quick to respond and ship my order, and I know if I ever have any questions or issues she will get back to me right away."
  • "Customer service is extremely personalized and knowledgeable, keeping you up to date every step of the way."
  • "The owners are also wonderful to work with and quick to respond!"
  • "Lauren and Todd were so professional and easy to work with."
  • "The team was very responsive to email and so easy to work with."
  • "The customer service at King + Curated is excellent! They are friendly and generous with their time and attention to quality."

Cons:

  • "There were a number of points of miscommunication."
  • "We then got NO RESPONSE for ONE MONTH!!"
  • "At multiple points throughout the process of making our engagement band they failed to clearly and warmly communicate their process with us."
  • "Working with King and Curated was hands down the WORST customer service experience I have ever had!!"
  • "They are rude and clueless about customer service."
  • "Sadly, we have been left with the feeling that a very important object of ours was not handled with care and that we were not given respectful customer service."
  • "All of Lauren’s email responses were defensive, unprofessional, and put blame on us, the clients, instead of her taking any accountability."

Product Quality

Pros:

  • "King & Curated has such unique and high quality jewelry."
  • "It’s quality is just incredible."
  • "The stones and chain and craftsmanship are stunning."
  • "Everything is beautiful and holds up well with daily wear."
  • "Every single piece is stunning and excellent quality."
  • "Its design is quite unique, stones of the highest quality."
  • "The design and quality is modern and excellent."

Cons:

  • "Initially I wanted some crazy things that were out of our budget."
  • "They continued to place blame back on us!"
  • "I was trying to purchase their snake chain they had advertised. Unfortunately they sold out."
  • "They showed up with big egos and continued to refuse to take any responsibility for very clear and simple examples of miscommunication."
  • "Lauren lacked warmth and care."

Design and Customization

Pros:

  • "Lauren was awesome at helping us consolidate our ideas and make professional suggestions on what would look good."
  • "The customization, design and creation process were all accommodating, informative and thorough (and fun!)."
  • "Lauren worked with me via FaceTime to help me custom design a dream ring for fiancé."
  • "One of a kind design was exactly what I was looking for."
  • "Lauren is an incredibly gifted designer whether you know exactly what you want and just need a professional touch or if you need guidance to find the right design."
  • "Lauren nailed it. She managed to keep the essence of the original ring in connection to my mom while also adding a few stones and shifting a few things around with other tweaks to really create something as unique as the woman who now wears this ring."
  • "Lauren created the family heirloom ring of my dreams!"

Cons:

  • "Do NOT give King and Curated your business! Go elsewhere!"

Overall Experience

Pros:

  • "We live right around the corner from King & Curated so saw it blossom from the beginning."
  • "I will definitely continue purchasing over the years from King + Curated"
  • "Gorgeous shop with stunning jewelry pieces and beautiful photography prints."
  • "Clear communication, very fair pricing, and unique designs make this a place that will always be a “go to” for me."
  • "Plus their shop is super cute and welcoming."
  • "My husband also designed his wedding band with the King and Curated team and it’s so unique and cool. He constantly gets compliments on it."
  • "I can’t recommend them enough!"

Cons:

  • "I would recommend trusting someone else with your precious objects and time."

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