The Jewelry Exchange in New Jersey | Jewelry Store | Engagement Ring Specials Reviews Summary

Customer Service

Pros:

• "Working with Albert was a great experience."
• "Every employee shows patience, and is very helpful throughout your purchasing process."
• "The consultants are super friendly and knowledgeable, especially Rene and Alberto."
• "Customer service was excellent and I would recommend buying jewelry here."
• "The staff was extremely helpful and knowledgeable."
• "The entire staff was friendly and helpful, and they really made the experience a pleasure."
• "They are highly skilled and knowledgeable."

Cons:

• "horrible experience with staff not willing to really work with me on an exchange that was a gift."
• "I tried to sell them and 4 out of five places one expert said there not even worth 50$ and one said to me there not even real I feel robbed."
• "Also it was a ghost town in there. They had 6 sales people, and only 2 other shoppers in the store."
• "I went looking to find an engagement ring. They did not have any in the style I was looking for. I asked the sales lady if and when they would get it in. She was very dismissive and answered, 'Maybe 2 weeks, maybe 2 months. I don't know'."
• "Instead of working with me on the prices they were more interested in making more money off of me."
• "This place is supposed to be a quick visit. Took long enough! I am very disappointed! This was my first and last time coming here!"
• "I bought 2 carat diamond studs paid close to 4000 dollars and found out that my earrings were clouded inside and the back of my earrings should be gold but its gold plated."

Product Quality

Pros:

• "We got the ring of our dreams at a steal of a price."
• "David the jeweler here did an amazing job putting together my ring and made it look amazing!"
• "The cuts and rings presented are all amazing."
• "Both of them were so pleasant and my Ring looked Gorgeous."
• "The quality is great as well as the pricing and fairness and most importantly the honesty."
• "The prices and quality are unmatched but you should be coming for the customer service."
• "Despite the high-quality materials and craftsmanship, their prices are surprisingly reasonable."

Cons:

• "The lady told me that they do not have a machine to have jewelry engraved."
• "I bought a chain and cross for my nephews baptism close to $400... They barely have good jewelry!"
• "The selection isnt great, prices are decent."

Value for Money

Pros:

• "Best of all the prices were great and the product was even greater."
• "Navid and Edith were willing to work with us and keep us within our budget."
• "Have so much choices to choose with excellent price."
• "The prices are very reasonable."
• "Prices reasonable."
• "We couldn’t have asked for anything better, and the prices were unbeatable."
• "Oh, and the prices are great too!"

Cons:

• "Went to the jewelry store to look for a bracelet with some diamonds as a gift they showed me a few and why when I asked for the details about the diamonds, they say they can give me the ratings of the clarity and the color after I purchase as part of certificate, but they don’t tell you what they are before purchase."

Shopping Experience

Pros:

• "This place is amazing. Was referred here by a good friend. Well worth the trip."
• "The whole experience was great! This place and its staff exceeded our expectations. Thank you!"
• "Great Experience at the store today with Albert, Rene and Jennifer!"
• "An amazing customer service experience with Albert and Steven."
• "Super satisfied with the customer service I received coming to this location for my first time."
• "Such an awesome experience, I highly recommend it."
• "A great experience shopping here."

Cons:

• "Also it was a ghost town in there. They had 6 sales people, and only 2 other shoppers in the store."
• "This place is supposed to be a quick visit. Took long enough! I am very disappointed! This was my first and last time coming here!"