Delicate Gem NYC Reviews Summary

Customer Service

Pros:

• "Harry's customer service is top notch and the quality of his diamonds/products are as well."
• "Harry made the process SO enjoyable and easy."
• "The customer experience Harout provides is next level."
• "Harry, my contact with the store was excellent in answering all my questions, sending additional photos, and videos of the earrings I was interested in."
• "He was so quick and responsive with my questions and his advice and so patient."
• "Harry walked me through the entire process over text, phone calls, and emails."
• "Harry and I remained in continuous contact through the entire process."

Cons:

• "Was a little hesitant about buying a ring fully online."

Product Quality

Pros:

• "The quality of the diamonds and the settings is incredible."
• "We absolutely love the ring."
• "The ring turned out so beautiful and beyond my expectations - looked so classy."
• "Both of the rings turned out to be of the highest quality, exuding elegance and sophistication in every detail."
• "The craftsmanship and gems are of equal or better quality and the experience more intimate."
• "The final product is absolutely beautiful and well worth the cost, which was a great value."
• "The quality of their work is truly unmatched."

Cons:

• No cons mentioned.

Customization and Selection

Pros:

• "Once that was decided a wide variety of beautiful diamonds were available to choose from."
• "Harry and his team made my 10th anniversary beautiful dream ring with every single detail, exactly how i wanted."
• "They really took the time to listen to what I wanted and they found me the perfect stone within the price range I specified."
• "Great place! I bought my wife's engagement ring here as well as our wedding bands. Harry and his family were amazing, they listened to what we wanted and worked with us to customize the ring exactly as we wanted."
• "Harout was super helpful and patient with me helping me design my fiancés engagement ring."
• "They also do amazing custom work for a very reasonable price."
• "Everything was custom made and according to my specifications."

Cons:

• No cons mentioned.

Trust and Reliability

Pros:

• "Most importantly, they are completely trustworthy."
• "I felt that Ari was extremely honest and trustworthy, and he made my decision to buy my ring from him extremely easy."
• "Harry is passionate about what he does, is honest and keeps his promises."
• "Delicate Gem has been my go-to jeweler for over 30 years. You will not find nicer, more reputable people in the business."
• "Not only is their selection fantastic, they are the type of people you want to keep going back to."
• "Harry offered a beautiful stone at such an amazing price point."
• "The process was so easy - WhatsApp messages back and forth selecting the stone and settings."

Cons:

• No cons mentioned.

Communication and Responsiveness

Pros:

• "Everything was done via text, but it was seamless and the ring was delivered quicker than expected even during the busy holiday season."
• "He answered all of my questions very quickly (even after hours late into the nights)."
• "He was always available to answer my queries, provide updates, and reassure me throughout the process, all through text messages, making it a high trust experience."
• "From phone calls, videos, pictures, mockups, the process was seamless."
• "Harry helped me find the perfect diamond for my upgrade! Prompt replies to all my texts."
• "I emailed Harry and he was fantastic."
• "Throughout the entire process, he skillfully translated my basic details into a stunning 3D design, ensuring my complete satisfaction before moving forward."

Cons:

• No cons mentioned.