Gary Michaels Fine Jewelry Reviews Summary

Customer Service

Pros:

• "Employees are very nice and helpful and willing to help any and everyone."
• "The staff at Gary Michael's were helpful and pleasant. Marc in particular."
• "The entire staff was very attentive and extremely well informed."
• "Wonderful customer service, the staff was lovely and treated me very well."
• "The customer service, specifically the attention to detail to our specific needs and friendly engaging staff, set them apart from other jewelers."
• "The staff at Gary Michaels is always friendly, pleasant and extremely helpful!"
• "Everyone was so helpful in the entire process."

Cons:

• "Unfortunately, from the moment I walked in, I felt like the sales associate Joy was judging me."
• "I tried to push through the experience despite my feelings of judgment and discomfort because I hoped something would change; in reality, I should have asked for a new sales associate."
• "Very disappointed to be treated so poorly in a high end store."
• "Mark literally grabbed the ring and the loose stone from me mid walk, did not even bother saying hello or please follow me... really weird as this was not the first time we were in the store, felt like I was really putting them out..."
• "I left feeling extremely defeated and like I wasted her time and mine."

Product Quality

Pros:

• "The ring looks beautiful and was done when promised."
• "He custom created the most beautiful engagement ring."
• "The diamond ring and diamond studs I also bought were top quality and beautiful."
• "The quality, craftsmanship and step by step love that went into this new family heirloom is unmatched."
• "The quality is excellent!!"
• "The necklace I purchased was beautiful."

Selection

Pros:

• "What a great experience we had at Gary Michaels Fine Jewelry. Everything from their meticulous attention to detail, immaculate store, and impressive product selection more than exceeded our expectations."
• "There’s also a ton of jaw dropping jewelry that caught my eye so I will definitely be back!"
• "The selection and service here is great."
• "Very attentive service and excellent selection."
• "They have an amazing selection and prices! Will definitely be going back for all my fine jewelry needs in the future!"
• "They carry all of the designers which I love David Yurman John Hardy and of course Michelle watches."
• "They have a big selection to choose from with all different kinds of jewelry."

Expertise

Pros:

• "Really great experience! Came to Gary Michaels looking for a watch. Met Matt who was extremely friendly, knowledgeable and easy going."
• "I was so impressed with his honesty and professionalism."
• "Marc was attentive, patient, and determined to help me pick out the perfect watch within my budget and specifications."
• "I was welcomed by the team and so impressed with their knowledge and level of service."
• "Marc exceeded our expectations! He was so knowledgeable and not once did we feel pressured while working with him."
• "His remarkable knowledge in Diamonds and gems is impeccable."
• "She was very VERY knowledgeable about the brand and each specific watch."

Value

Pros:

• "The folks at Gary Michael know my taste, are never pushy and always offer good pricing."
• "They helped me select the perfect custom ring for my fiancé and at an extremely reasonable price."
• "Gary Michaels is more then competitive with pricing, and I'm glad I purchased from a reputable store who are authorized retailers of multiple watch brands."
• "Gary Michael's has the unique ability to fill all of my watch & Jewelry requests and offers unparalleled service and the absolute best prices on diamonds and watches in the TRI state area."