"Joanna worked with me (literally day and night emailing with me off hours) to get the perfect ring for my girlfriend."
"Nancy has been an absolute angel. I changed my mind on something and it's no big deal, and she is really just going above and beyond."
"Nancy was extremely helpful and very personable."
"The entire staff was polite, understanding and most importantly professional."
"Rick at Bentley Diamond was absolutely wonderful to work with when my fiancé and I were selecting an engagement ring."
"Everyone in the store is so knowledgable, patient and friendly."
"Joanna was patient and warm in understanding my needs and concerns - which really meant a lot to me."
Cons:
"To echo Matthew, avoid this place at all costs. Do not let the overly friendly demeanor of staff fool you, you are there solely to take your money."
"Yesterday and the last time I was there the same saleswoman was so incredibly rude to me that I was shocked."
"Very surprised by all the stellar reviews. We went here based on these reviews and were terribly disappointed."
"Customer service has gone way downhill in recent years. Phone calls not returned and different answers depending on who you speak to."
"Everyone we encountered had an attitude and acted as if helping us was an inconvenience."
"Two staff members ignored us upon arrival as they were too busy trying on jewelry."
"I guess my work uniform made it look like I didn't have money to spend. A sales associate made eye contact with me multiple times, said nothing then proceeded to greet a man in a suit as soon as he walked into the store who told him he was just browsing."
Product Quality
Pros:
"I love my new ring, wear it every chance I get and always, always, make sure that I give credit to how amazing Rick was to work with on this design project."
"They completely customized the bands and added Rose Gold accents."
"I have a spectacular ring I get to stare at forever!"
"This is the most beautiful ring I have ever seen in my entire life."
"The ring is so beautiful."
"Every piece of jewelry from there is unique and beautiful."
"They have the best quality cut diamonds!"
Cons:
"I had a wedding band for a month that kept losing diamonds and they said that emeralds are soft and shouldn’t be worn next to another ring."
"A few days ago, I noticed a diamond was about to fall out."
"Recently my wedding band lost a diamond and they said 'oh yes these diamonds sometimes fall out'."
"Unfortunately, I am extremely disappointed with the service and quality of their engagement rings."
"They totally failed, not only did they not fix it -- they made it worst."
"Quality and service terrible."
"After yesterday’s experience I will never set foot in there again."
Design and Customization
Pros:
"He showed me many different designs and thoroughly went over different diamond characteristics."
"They have things you will not see elsewhere and meet every price range."
"Tony was so enthusiastic and eager to help me create my custom piece, which really made the process painless and fun!"
"Ask for RICK ABREU, he is absolutely outstanding and helped me custom design my fiancé's engagement ring."
"Rick spent so much time with me, picking out many different styles and really helping me choose what looks best."
"Daria listened and took all of our wishes into account and came up with the most perfectly designed ring."
"The jeweler Tony spent more time with me than I could have imagined, coming up with great ideas and drawing sketches so I could really visualize the new piece."
Cons:
"Then the band became worn and I needed a new engagement ring created."
"Repair was done before consulting on price."
"They repaired my ring with sentimental value in 30 minutes replacing a birthstone!"
"Seeing the final product overwhelmed me with joy knowing that I could now proudly display my grandmothers diamonds in a gorgeous custom ring!"
"Rick helped match the color and really helped to pick the perfect wedding band to go with it."
"I reset my wedding bands and engagement ring with Daria and she personally designed a setting and had it made just for me."
"Rick’s knowledge and honesty helped me to make a clear, confident decision in purchasing a new band that was perfect for me."