Bentley Diamond Reviews Summary

Category: Jewelry store

Address: 1860 NJ-35, Wall Township, NJ 07719, USA

Phone: +18482175441

Rating: 4.8
based on 120 reviews.

Customer Service

Pros:

  • "Joanna worked with me (literally day and night emailing with me off hours) to get the perfect ring for my girlfriend."
  • "Nancy has been an absolute angel. I changed my mind on something and it's no big deal, and she is really just going above and beyond."
  • "Nancy was extremely helpful and very personable."
  • "The entire staff was polite, understanding and most importantly professional."
  • "Rick at Bentley Diamond was absolutely wonderful to work with when my fiancé and I were selecting an engagement ring."
  • "Everyone in the store is so knowledgable, patient and friendly."
  • "Joanna was patient and warm in understanding my needs and concerns - which really meant a lot to me."

Cons:

  • "To echo Matthew, avoid this place at all costs. Do not let the overly friendly demeanor of staff fool you, you are there solely to take your money."
  • "Yesterday and the last time I was there the same saleswoman was so incredibly rude to me that I was shocked."
  • "Very surprised by all the stellar reviews. We went here based on these reviews and were terribly disappointed."
  • "Customer service has gone way downhill in recent years. Phone calls not returned and different answers depending on who you speak to."
  • "Everyone we encountered had an attitude and acted as if helping us was an inconvenience."
  • "Two staff members ignored us upon arrival as they were too busy trying on jewelry."
  • "I guess my work uniform made it look like I didn't have money to spend. A sales associate made eye contact with me multiple times, said nothing then proceeded to greet a man in a suit as soon as he walked into the store who told him he was just browsing."

Product Quality

Pros:

  • "I love my new ring, wear it every chance I get and always, always, make sure that I give credit to how amazing Rick was to work with on this design project."
  • "They completely customized the bands and added Rose Gold accents."
  • "I have a spectacular ring I get to stare at forever!"
  • "This is the most beautiful ring I have ever seen in my entire life."
  • "The ring is so beautiful."
  • "Every piece of jewelry from there is unique and beautiful."
  • "They have the best quality cut diamonds!"

Cons:

  • "I had a wedding band for a month that kept losing diamonds and they said that emeralds are soft and shouldn’t be worn next to another ring."
  • "A few days ago, I noticed a diamond was about to fall out."
  • "Recently my wedding band lost a diamond and they said 'oh yes these diamonds sometimes fall out'."
  • "Unfortunately, I am extremely disappointed with the service and quality of their engagement rings."
  • "They totally failed, not only did they not fix it -- they made it worst."
  • "Quality and service terrible."
  • "After yesterday’s experience I will never set foot in there again."

Design and Customization

Pros:

  • "He showed me many different designs and thoroughly went over different diamond characteristics."
  • "They have things you will not see elsewhere and meet every price range."
  • "Tony was so enthusiastic and eager to help me create my custom piece, which really made the process painless and fun!"
  • "Ask for RICK ABREU, he is absolutely outstanding and helped me custom design my fiancé's engagement ring."
  • "Rick spent so much time with me, picking out many different styles and really helping me choose what looks best."
  • "Daria listened and took all of our wishes into account and came up with the most perfectly designed ring."
  • "The jeweler Tony spent more time with me than I could have imagined, coming up with great ideas and drawing sketches so I could really visualize the new piece."

Cons:

  • "Then the band became worn and I needed a new engagement ring created."
  • "Repair was done before consulting on price."
  • "They repaired my ring with sentimental value in 30 minutes replacing a birthstone!"
  • "Seeing the final product overwhelmed me with joy knowing that I could now proudly display my grandmothers diamonds in a gorgeous custom ring!"
  • "Rick helped match the color and really helped to pick the perfect wedding band to go with it."
  • "I reset my wedding bands and engagement ring with Daria and she personally designed a setting and had it made just for me."
  • "Rick’s knowledge and honesty helped me to make a clear, confident decision in purchasing a new band that was perfect for me."

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