Jewelry Design Gallery Reviews Summary

Customer Service

Pros:

• "Exceptional customer service and jewelry pieces are nothing short of the best quality."
• "The staff is exceptionally kind, friendly and knowledgeable."
• "Drew and his team were a pleasure to work with, and worked with all my asks throughout the whole process."
• "The service was great, and they were patient with all of our questions and concerns."
• "Drew always helped us with any questions we had and we always felt very comfortable working with him."
• "The service I received was outstanding. Everyone was warm and friendly and it was a real pleasure doing business with Drew and his staff."
• "Every employee who greeted us was warm and inviting which helped our nerves."

Cons:

• "I was not happy when I went in to pick up my rings."
• "As soon as I got there one customer was there that needed two people to help her. Had me standing there."
• "Tried to enter the store 15 minutes before they closed and they would not allow me in."
• "I was looking for earrings and entered the store at 5:42 pm. After showing me 1 pair of earrings, I was asked to come back in the morning because they needed to close."

Design and Customization

Pros:

• "Drew has an amazing eye and will custom design a piece just for you or your loved one!"
• "If you don't see what you want, Drew will make it for you!!"
• "Drew and his team helped me design the most perfect engagement ring."
• "They worked with my fiancè to create a custom design that was beyond my wildest dreams!"
• "Drew took my idea and designed the perfect ring for my wife."
• "Tyler created multiple renders/CAD images and we went through 10 or more revisions of the design until the ring was perfect."
• "Drew and his team did a fantastic job in creating the perfect ring and wedding bands."

Cons:

• "The only downside is that now I want more jewelry to enhance or upgrade older pcs."

Pricing and Value

Pros:

• "The price was really reasonable and the time frame it was completed in was incredible."
• "The honesty, prices and quality of workmanship is second to none."
• "Service was second to none and the price was more than fair."
• "Drew was extremely fair on the price, (I had gotten an EXTRAORDINARILY GREAT PRICE)."
• "Prices are extremely fair."
• "Drew's pricing is very competitive, fair, and transparent."
• "I was stunned at how affordable his pricing was."

Cons:

• "I am only giving this review 4 stars instead of 5 because it would have been ideal if anyone in the store could have helped me from the start without resulting in the miscommunication and rework."