Red Robin Gourmet Burgers and Brews Reviews Summary

Food Quality

Pros:

• "The food is decent and comes out fast!"
• "Delicious burgers(obviously) very clean from the bathroom to the eating area."
• "The burger was delicious. I was never aware of their cole slaw. I had that in place of fries."
• "Service was excellent, food was delicious."
• "The food was amazing and the service was great everyone was so friendly."
• "Food was amazing and good."
• "The food... really really good. Burgers and fries hot and yummy, never an empty glass."

Cons:

• "The shrimp appetizer wasn't horrible but no one wanted more after trying it."
• "The onion tower was like a grease tower."
• "The garlic fries were a bit too greasy."
• "The cluckadoodles were super greasy and tough."
• "Sloppy burger... not tasty at all."
• "Everything came out very greasy and was not at all palatable."
• "The food was pretty bad (a burger and chicken tenders)."

Service

Pros:

• "Our server was very friendly and helpful."
• "The friendly waiter/waitresses."
• "Service was excellent, food was delicious."
• "Amazing staff. Host was very accommodating, server was great."
• "Our Waitress was super nice and very attentive."
• "Luke was an energetic and bubbly server. He got everything we needed in a timely manner."
• "Sarah our waitress was awesome, such quick and friendly service."

Cons:

• "The wait is toooo long for a half empty dining room, the food is great but staff is slow and ineffective."
• "Honestly, we love red robins but we will not be coming back to this one ever again."
• "What a horrendous experience. We waited about ten minutes after being seated before we LEFT because we had yet to even be served any drinks."
• "The server was ok but she had way too many tables to keep up with."
• "Our waitress was extremely unprofessional. She kept climbing on our table and making remarks that made the whole table uncomfortable."
• "The hostess was beyond rude."
• "Terrible customer service!!! We walked in and ask to order take out, both girls walked off from the desk and didn't say anything."

Cleanliness

Pros:

• "Delicious burgers(obviously) very clean from the bathroom to the eating area."
• "Restaurant was clean including the bathroom."
• "The place was super clean, the host wiped down the seats and table for me."
• "The décor was very inviting, nicer than any other RR we've been to and the bathroom spotless... the whole restaurant was clean."
• "Lets start with the clean facility (outside&inside)"

Cons:

• "The floors needed to be swept, and the little device on the table that you use to pay needed to be wiped down - it was very sticky!"
• "No one to buss tables, a little chaotic & messy..."
• "The restaurant itself is somewhat falling apart, broken parts of the window flashing, not cleaned properly."
• "The bathroom did have a wet floor sign but no fan or anything to dry the floor faster looked as if someone just poured water in the floor and left."
• "The whole place smells like a vat of old grease. Everything feels sticky and gross."
• "The bathroom was also pretty disgusting and the floor was slippery."
• "Lastly, the women’s bathroom had mold on the edges of the sink."

Management

Pros:

• "I spoke with the manager, who apologized because the preppers gave me the cup portion."
• "We met with the manager, Derek Allenbaugh. He was so very nice."
• "Although my fries and burger didn’t come out hot the manager Derick quickly resolved the situation by immediately having everything made fresh and continuously apologizing."
• "Management and multiple staff members came over to ensure us our food would be remade quickly."
• "Derick was amazing and worked to help make our order accurate and definitely went over the top to make sure we had what we needed."
• "The managers that I've spoken to have been incredibly helpful in rectifying the problem."
• "The manager did her part, but it appears Corporate continues to drop the ball."

Cons:

• "I would never recommend anyone to come Red Robin (cherry hill nj) location ever."
• "Manager was completely in denial, trying to justify that what I was looking at was indeed a burger seed bun."
• "Called the manager and he didn’t seem surprised at all."
• "Even the manager had an expression on his face like he was just going through the motions and that attitude showed and carried through the staff as well"
• "Still waiting for Katie the manager to give a full refund as promised."
• "The manager explained a shift changed and poor communication, but there was no communication at all."
• "They were out of most products and charged us for 1 thing and gave us something different."