Pazza Reviews Summary

Service

Pros:

• "Spotlessly clean, with quick, very friendly service."
• "Service was nice and efficient and definitely enough space for a party of 8 to be comfortable."
• "The friendly staff is always helpful and courteous."
• "Warm and inviting hostesses and wait staff make it a pleasant experience."
• "Service is attentive because of ample staff."
• "Staff was great- friendly and knowledgeable."
• "The staff are also always so kind and attentive."

Cons:

• "Well they claimed they could not seat us."
• "It took at least 10 minutes for the waitress to come to the table for our orders."
• "Our waitress was in lala land sending bus boy with wrong order 4x."
• "Would not go here again, host staff (older woman) was rude and not welcoming."
• "She never noticed bc she was NOT really attentive."
• "Only other complaint was seeing an employee blowing his nose and then returning to his work without washing hands."
• "The place has terrible service went there with a reservation gave our table away multiple times."

Food Quality

Pros:

• "Food is always excellent (try their wood fired pizzas)."
• "Everything is delicious. There is so much more than pizza— I recommend the salmon and quinoa entree, and the shishido pepper app."
• "Food is always top notch. Well prepared, fresh ingredients."
• "The food is always amazing and fresh."
• "Food was delicious...large portions, good prices."
• "Pastas are all fresh, sauce work velvety and salt is spot-on."
• "Had the calamari as an appetizer. Was the best I have ever had. Very tender and not rubbery."

Cons:

• "Food was good, but the gluten free options were kind of limited. The gluten free pasta was very al dente, and pretty tasteless."
• "The portions are small for what you are paying."
• "Food was really “ ok”. Nothing to rave about!!"
• "I was disappointed in my dinner. The side of spinach I had was overcooked and tasted a little burnt."
• "Takeout pizza was hard to eat and had no flavor."
• "As usual the Italian restaurant scene charges high prices for little food."
• "Tonight was a big disappointment. We are frequent local diners and tonight we invited a close family member to join us for what we promised would be a wonderful dinner (she had never dined at Pazza before)."

Ambience

Pros:

• "Lively place on weekends."
• "The restaurant has great look and atmosphere is very energetic."
• "Great vibe and atmosphere."
• "The atmosphere was awesome! Seinfield on TV, 90s music pumping! Gorgeous painting of the beautiful Sophia Loren!"
• "Great atmosphere."
• "The restaurant is open, airy, modern, warm and inviting."
• "The ambiance is a perfect balance of classy & casual."

Cons:

• "They have no indoor waiting area so it gets very crowded by the door."
• "Food is excellent but the place is loud. You have to yell to have a conversation."
• "The chairs in the entire restaurant are for tiny people. That are all metal and very uncomfortable, makes you want to forget dessert and an appetizer and get your meal and go."
• "They should add some noise absorbers inside the restaurant (on the walls) as the place does become a little noisy."
• "No stars for this restaurant. It sucked service and all trying to rush us out of there when we had no time to eat."
• "We did feel a bit rushed."
• "Don’t count on 90 minutes to eat, we got 50 minutes on a weekday night."

Management

Pros:

• "Anthony, the owner is also SO nice."
• "The day of the party we had Celeste and Gabriella run the party and I can’t say enough about them. They were OUTSTANDING!"
• "Jason was so accommodating and helpful. Greeted us and checked on us throughout our meal."
• "The employers treat the employees like family."
• "We were so impressed and appreciative of the attention to special dietary needs."
• "Anthony, Celeste and Jason are absolutely the best!!"
• "Thank you to the staff for making our day special!"

Cons:

• "It seemed she saw the baby and told us to leave because of her. Not even a mention of what a wait could be. Incredibly rude."
• "Owner barely responded with an 'ok' that sounded like we were annoying him with this information."
• "I had written a negative review 2 years ago and the owner threatened to fire the individual who sold me the gift cards."
• "Or was it because of the color of the skin of us? I hope not."
• "The manager of this restaurant 'Celeste' is completely unprofessional."
• "As of now, I will not be going back anytime soon nor would I be recommending going to Pazza to any friends or colleagues as a place to dine."
• "UPDATE: As you can see from the response below the lack of professionalism and accountability is ACTUALLY what is wrong today lady."