Address: 1123 Brick Hill Rd, Orwigsburg, PA 17961, USA
Phone: +15703660143
Rating: 4.8
based on 195 reviews.
Customer Service
Pros:
"Their staff is by far one of the friendliest I've dealt with throughout the years."
"Everyone is so helpful and customer satisfaction is top priority."
"The entire staff at Schaeffers is top notch they are always very helpful and polite."
"The staff are very professional and friendly."
"Everyone was very willing to help."
"The employees were very friendly and helpful."
"Everyone is personable, professional and an expert in their their area."
Cons:
"Some of their new bikes on floor were scratched and dirty."
"Showed them the price on other website.They showed me the door."
"I guess if I would have come in with a wheel barrel full of cash they would have noticed me."
"It's been there for almost 2 1/2 months. Is this normal?"
"No selection on bikes or clothes."
"It's a shame because they do have a large supply of items but I can't shop with an employee standing over me continuously."
"Very rude sales lady."
Sales Experience
Pros:
"Dealing with Cory was truly a new kind of buying experience there was no pressure to buy or any salesman tricks."
"I just bought my first Harley and I bought it at Schaeffer's. All the staff were very friendly and knowledgeable."
"He is just a cool guy who knows how to make you comfortable when buying a bike."
"If you are considering buying a new or used Harley go to this family-owned dealership."
"Walked in the door knowing what I wanted... Awesome experience as always at Schaeffers."
"Sven was my salesman for both motorcycles and neither time did I think he was just trying to sell a bike."
"HE BENT OVER BACKWARDS TO MAKE MY BUYING EXPERIENCE AWESOME AND I AM A VERY HAPPY CUSTOMER."
Cons:
"Frankly I wish I had bought somewhere else and cannot in good conscience suggest anyone buy here."
"When it came time for my first service I had to call over and over throughout the day to get someone at the service desk to finally answer."
"After calling multi times and Everytime it seems something else has happened."
"From the start they gave me the wrong manual for the bike I bought."
"At the end of the day, a sale is a sale and that's all they cared about."
"Their sale prices are higher than the normally priced ones in other parts of the country."
"I was the only customer in the store and do you think I could get someone to help me."
Service & Maintenance
Pros:
"We rode in with no appointment and they were able to get me on a lift, replace my rear tire while we waited."
"The staff worked very quickly to perform a full service w/inspection on my dresser that had been sitting for a long time."
"After presenting my repair options, the guys worked with my insurance company, and had me back on the road, like new, in no time."
"The technician also noticed my rear pads were gone and took the liberty of replacing those."
"Johnny set me up with an appointment that worked well with my schedule an Kenny went above and beyond."
"Kenny was very helpful in answering all my questions and giving me options for repairs."
"Had my bike in for service. As usual, these guys did an AWESOME job!!"
Cons:
"Brought my bike in for a service, and to get my carburetor fixed! I paid $1,000 for my bike to be serviced but they couldn't figure out my carburetor!"
"Upon inspection was told bike was completely unsafe and they couldn't let me ride out of there."
"I get a call from them after about 2 weeks to let me know that they mistakenly put the wrong plate on my bike."
"The instructor takes his job a little way too far there are no need to put 2x4s out on the track."
Training & Courses
Pros:
"The instructors were comfortable and funny, giving easily understood directions and clear instructions."
"Took a riding course there. Excellent service and training!"
"The curriculum is built for brand new riders, building strongly on fundamental skills that keep riding safe and fun."
"Took a MSF course with them. Instructors were super helpful and knowledgeable."
"The guys teaching the class were awesome they did a great job explaining and teaching us motorcycle safety."
"Instructors mark and Jeff made the class. They took time out and made us feel and gave us confidence."
"If you wanna learn or have skills on riding and just wanna learn more about safety then this is the right spot."
Cons:
"I think 5 hour online training was way too long cover thing that wasn't needed and by time u were ready to take the test the class was burned out."
"I was unsuccessful at the riding course. I will be retaking that part."