Address: 2800 Eberhart Rd, Whitehall, PA 18052, USA
Phone: +16103794055
Rating: 4.7
based on 230 reviews.
Customer Service
Pros:
"Frank in the parts dept. was very courteous and helpful."
"Sunny and Brad... were very knowledgeable and they were SUPER helpful and SO kind!"
"Always greeted in a friendly manner by the woman of the motor clothes department as soon as we walk thru the door."
"Jimmy Holt was very helpful and took the time to explain how the flasher worked and all of its options."
"Everyone at Keystone Harley-Davidson was professional, knowledgeable, friendly and courteous."
"The employees in service department at Keystone HD have ALWAYS been courteous, friendly and professional."
"Anna was great from the time I walked through the door. Friendly, knowledgeable and great conversation."
Cons:
"However, I'm giving them 4 stars because the employees at the service counter do more chatting than waiting on customers who need help."
"They sell you a bike then when it comes time for warranty work they’ll blame you and not do the repairs."
"Now comes the parts department...they had no understanding of the fuel system for my buddies bike...slow...service sucked...will never spend money there again...two stars was very generous."
"It's a Harley dealership. You know your paying a premium. But the parts service people. Stuck up and unresponsive."
"Poor customer service! Went in about parts guy seemed like I was just bothering him."
"Absolutely terrible service department I called them before I brought my bike there and the guy kept cutting me off when I was trying to explain the problem to him."
"They really need to train their staff on customer service!"
Sales Experience
Pros:
"We didn't plan to buy bike that day, just came to try one. Thanks to salesperson Jerydan my husband drove home brand new Sport Glyde Harley the very same day!"
"I'm loving the new bike and can't say enough good things about my experience with Jordyn!"
"Jordyn made the whole process very easy going between setting up a trade in, to making sure I was comfortable on my new bike."
"Worked with Big Hoss Zimmerman on this. Told me what to expect for cost. Called me when the bike was done."
"I walked in a new customer and brand new rider with no experience, Tommy helped me out and did the best job ever."
"A friend and I dealt with Geno and Barry for one the best Harley Davidson sales experiences of my life."
"I didn’t expect to purchase a bike on Saturday, but found a beautiful Tri-Glide and Jordyn made it so easy to make the purchase!"
Cons:
"I will not buy or have service to either of my bikes at this place. I will not buy so much as a HD t-shirt here..."
"Maybe not entirely their fault but I'm 1200 miles from home with warranties on everything and there was a 2 week wait to get me back on the road safely."
"Also called them about doing for seals on a 92 sportster and told me they don’t work on anything passed 2005 like really?! Your a Harley dealer!"
"Gave bike to get fixed was told 2500$ over the phone for everything but when it was ready to get picked up was given different total at pickup."
"THIS DEALER IS A JOKE! I TOOK MY BIKE TO THEM IN JUNE 2021 AFTER A CAR AND ANOTHER BIKE COLLIDED IN FRONT OF ME. I HAD NO CHOICE BUT TO LAY MY BIKE DOWN. IT IS NOW ALMOST NOVEMBER AND I STILL DON'T HAVE MY BIKE BACK."
"Don't buy from Keystone I repeat don't but from them they also messed my paperwork up lol place is a joke."
"I stopped by two weeks ago to see about trading my 2016 in on something bigger. I looked around to see what they had in my price range. I could find a price on any bike new or used. I don’t like playing games. So I don’t see myself returning."
Facility & Atmosphere
Pros:
"This is a really nice store full of bikes and tons of clothing."
"Beautiful facility, kind knowledgeable staff, just an overall great experience."
"The new facility is fantastic!"
"The store is remarkable! Full motorcycle inventory of new and used models. Merchandise area stocked with many H-D items."
"Nice clean store. Best selection of bikes I have seen in quite some time."
"The new Keystone location in Whitehall is exquisite & the staff is friendly."
"Everyone remembers your name and always greets you when you arrive there."
Cons:
"I caught Racist Vibes he new what he was doing and was wrong."
"Location sucks. Second, a small handful of friends and I stopped by for an 'event' three weeks ago...music and food was part of the draw...music was two guys under a 10x10 tent...food was boiled hot dogs in an electric roaster...with nothing to drink."
"Stopped in to add to the t-shirt collection, not one person asked to help and no registers open to purchase anything."
"Came in to look at bikes, 4 employees walked right by me without acknowledging my existence."
"They were not up to my standards of what a harley dealer and parts shop should be."
"Some of the staff otherwise were very arrogant and didn't seem to want to help me get on a bike."
"Purchased a street glide there the bike was supposed to be maintain at the dealer it's whole life... this dealer does not look over bikes an they are way over priced."