Keystone Harley-Davidson Reviews Summary

Category: Harley-Davidson dealer

Address: 2800 Eberhart Rd, Whitehall, PA 18052, USA

Phone: +16103794055

Rating: 4.7
based on 230 reviews.

Customer Service

Pros:

  • "Frank in the parts dept. was very courteous and helpful."
  • "Sunny and Brad... were very knowledgeable and they were SUPER helpful and SO kind!"
  • "Always greeted in a friendly manner by the woman of the motor clothes department as soon as we walk thru the door."
  • "Jimmy Holt was very helpful and took the time to explain how the flasher worked and all of its options."
  • "Everyone at Keystone Harley-Davidson was professional, knowledgeable, friendly and courteous."
  • "The employees in service department at Keystone HD have ALWAYS been courteous, friendly and professional."
  • "Anna was great from the time I walked through the door. Friendly, knowledgeable and great conversation."

Cons:

  • "However, I'm giving them 4 stars because the employees at the service counter do more chatting than waiting on customers who need help."
  • "They sell you a bike then when it comes time for warranty work they’ll blame you and not do the repairs."
  • "Now comes the parts department...they had no understanding of the fuel system for my buddies bike...slow...service sucked...will never spend money there again...two stars was very generous."
  • "It's a Harley dealership. You know your paying a premium. But the parts service people. Stuck up and unresponsive."
  • "Poor customer service! Went in about parts guy seemed like I was just bothering him."
  • "Absolutely terrible service department I called them before I brought my bike there and the guy kept cutting me off when I was trying to explain the problem to him."
  • "They really need to train their staff on customer service!"

Sales Experience

Pros:

  • "We didn't plan to buy bike that day, just came to try one. Thanks to salesperson Jerydan my husband drove home brand new Sport Glyde Harley the very same day!"
  • "I'm loving the new bike and can't say enough good things about my experience with Jordyn!"
  • "Jordyn made the whole process very easy going between setting up a trade in, to making sure I was comfortable on my new bike."
  • "Worked with Big Hoss Zimmerman on this. Told me what to expect for cost. Called me when the bike was done."
  • "I walked in a new customer and brand new rider with no experience, Tommy helped me out and did the best job ever."
  • "A friend and I dealt with Geno and Barry for one the best Harley Davidson sales experiences of my life."
  • "I didn’t expect to purchase a bike on Saturday, but found a beautiful Tri-Glide and Jordyn made it so easy to make the purchase!"

Cons:

  • "I will not buy or have service to either of my bikes at this place. I will not buy so much as a HD t-shirt here..."
  • "Maybe not entirely their fault but I'm 1200 miles from home with warranties on everything and there was a 2 week wait to get me back on the road safely."
  • "Also called them about doing for seals on a 92 sportster and told me they don’t work on anything passed 2005 like really?! Your a Harley dealer!"
  • "Gave bike to get fixed was told 2500$ over the phone for everything but when it was ready to get picked up was given different total at pickup."
  • "THIS DEALER IS A JOKE! I TOOK MY BIKE TO THEM IN JUNE 2021 AFTER A CAR AND ANOTHER BIKE COLLIDED IN FRONT OF ME. I HAD NO CHOICE BUT TO LAY MY BIKE DOWN. IT IS NOW ALMOST NOVEMBER AND I STILL DON'T HAVE MY BIKE BACK."
  • "Don't buy from Keystone I repeat don't but from them they also messed my paperwork up lol place is a joke."
  • "I stopped by two weeks ago to see about trading my 2016 in on something bigger. I looked around to see what they had in my price range. I could find a price on any bike new or used. I don’t like playing games. So I don’t see myself returning."

Facility & Atmosphere

Pros:

  • "This is a really nice store full of bikes and tons of clothing."
  • "Beautiful facility, kind knowledgeable staff, just an overall great experience."
  • "The new facility is fantastic!"
  • "The store is remarkable! Full motorcycle inventory of new and used models. Merchandise area stocked with many H-D items."
  • "Nice clean store. Best selection of bikes I have seen in quite some time."
  • "The new Keystone location in Whitehall is exquisite & the staff is friendly."
  • "Everyone remembers your name and always greets you when you arrive there."

Cons:

  • "I caught Racist Vibes he new what he was doing and was wrong."
  • "Location sucks. Second, a small handful of friends and I stopped by for an 'event' three weeks ago...music and food was part of the draw...music was two guys under a 10x10 tent...food was boiled hot dogs in an electric roaster...with nothing to drink."
  • "Stopped in to add to the t-shirt collection, not one person asked to help and no registers open to purchase anything."
  • "Came in to look at bikes, 4 employees walked right by me without acknowledging my existence."
  • "They were not up to my standards of what a harley dealer and parts shop should be."
  • "Some of the staff otherwise were very arrogant and didn't seem to want to help me get on a bike."
  • "Purchased a street glide there the bike was supposed to be maintain at the dealer it's whole life... this dealer does not look over bikes an they are way over priced."

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