Chili's Grill & Bar Reviews Summary

Staff and Service

Pros:

• "Melissa made the experience terrific."
• "But my server was great and welcoming"
• "The waitress was patient and came around multiple times to check on us."
• "Our waitress Mahogany was the brightest spot."
• "The food was great but the service was awesome by the bartender.... Thanks Victor!!"
• "There is a server named Berenice that did a phenomenal job."
• "Our waiter was amazing. He made us fresh coffee and was very attentive."

Cons:

• "Very unprofessional staff."
• "Service is lacking, while very few people were seated having dinner."
• "Service is incredibly slow, even when there are very few patrons inside."
• "Terribly understaffed and mismanaged."
• "Service was terrible. All the wait staff seemed to be more interested in having conversation with each other."
• "its like the servers dont even want to work there!!!"
• "Service was terrible and unprofessional staff."

Management

Pros:

• "They due follow the covid 19 rules an regulations."
• "When we came for lunch, we were treated like individuals on our way to solving critical issues together."
• "A good Manager can eliminate a problem before it happens and that’s what Katherine did with us yesterday!"

Cons:

• "Chillis should be ashamed of the way this location is being managed."
• "The tall female evening Manager on black Friday should be replaced."
• "The manager, Steven, came over completely rude and told me what he was NOT going to do."
• "The manager which is a woman needs a course on customer service."
• "The manager was rude, unprofessional, and expected me to pay for this food that we didn't eat."
• "Manager is super rude! 90% of the tables were empty but she gave me a smaller table."
• "Manager is unhelpful and does not know how to lead."

Food Quality

Pros:

• "Overall, great food at reasonable prices."
• "The chicken crispers ordered were fine."
• "Had some of the best chicken strips I've ever had in my life."
• "I ordered he shrimp tacos which were better than i expected from a chain like Chilis."
• "When it comes to the food its really great keep up the great work."
• "the Chipotle honey chicken fingers oh my goodness they were so good"
• "the ribs were falling off the bone everything was delicious"

Cons:

• "The chicken was rubbery and undercooked! The cheese quesadillas were cold!"
• "Too long to get food, overcharged for things we did not order food quality is subpar."
• "Subpar food."
• "Both asked for medium and got dry very well done steak."
• "I had a buffalo chicken salad. First of all it was an overkill of the crumbled blue cheese."
• "We got our appetizers and they were subpar at best."
• "Ribs were dry."

Cleanliness and Hygiene

Pros:

• "One thing that stood out to me was when I saw the tabletops being cleaned, they did it the correct way, using paper towels and cleaning product, not a dirty rag like other restaurants do."
• "Clean tables and chairs, not too crowded."