Chili's Grill & Bar Reviews Summary

Service

Pros:

• "The waitress was very polite, just would disappear for long periods of time."
• "Our waitress was really nice and kept checking up on us."
• "Excellent server and very good food."
• "Our server was very friendly and quickly took our order."
• "The service was prompt and friendly so overall I recommend the Marlton branch."
• "Service is good and wait staff is friendly."
• "Excellent service. Our waitress was Sherri and she was very attentive."

Cons:

• "Really slow and lousy service."
• "WORST SERVICE AND FOOD. Never coming back."
• "Service was awful."
• "Overall terrible experience from start to finish."
• "No interaction with any of the employees for 20 minutes, so we got up and left."
• "The worst service I ever seen in past 2 years."
• "Service was poor by the blonde that we got. She was attentive to everyone else but with us she was really rude."

Food Quality

Pros:

• "Delicious chicken and shrimp alfredo."
• "As always, my burger was wonderful!"
• "The food was excellent and hot."
• "Everything was cooked perfectly and very tasty."
• "Really delicious food and company."
• "The food is pretty good. It's nothing mind blowing, but it's very tasty."
• "Everything I have ordered from them has come out great!"

Cons:

• "Very greasy, wet, & soggy burger!"
• "The chicken In the salad tasted hard and rubbery."
• "The chicken on the pasta tasted processed and was not worth eating."
• "Food was below par. We ordered classic nachos without beans and it came with beans and chicken which we didn't order."
• "Food was not that great! Very dry and just tasted reheated."
• "The ribs were dry and so hard she couldn't get a fork in them."
• "The food had no flavor, it was totally tasteless."

Management and Staff

Pros:

• "I spoke to the manager - he was apologetic and he adjusted the bill due to the poor experience."
• "New GM Tony is a real professional and Helpful if rare issues arise."
• "The manager gave me a discount."
• "Thank you to Manager Linda! She is very helpful!"
• "Every staff member is so friendly including the manager."
• "The staff at the Mt Laurel location are beyond amazing."
• "Had great service from Brit and the food runner Allison."

Cons:

• "This restaurant is not recommended and management needs to step up and do what's necessary to bring in customers."
• "The manager made all kinds of excuses as she offered a 20.00 gift card."
• "The woman’s bathroom had an awful smell!!!"
• "We never got our endless chips and salsa, we weren't asked for refills."
• "The GM doesn’t respond to reviews."
• "Manager when told bathrooms were disgusting and there was no soap said ' I knew one was not working but the other one was'."
• "Worst service and the manager never even bothered to come to our table."

Ambiance and Cleanliness

Pros:

• "You can't beat having a margarita before the meal."
• "The restaurant wasn't loud at all. Met some really nice people while dining."
• "Nice patio arrangement. I like the way these guys turn around due to pandemic restrictions."
• "It's a casual place to eat and grab some drinks."
• "Perfection! A great place for jeans and a sweatshirt, kid-friendly and affordable."
• "This is a place where you can take anyone a family member, a girlfriend, boyfriend, a child."
• "Always clean and very quick."

Cons:

• "The terminal at our table was very hard to use."
• "The floor needed to be cleaned and they seemed to be slow on cleaning up other tables."
• "The restaurant wasn't crowded but they seemed to be understaffed."
• "This Chili's needs a lot of improvement. The restaurant has no atmosphere, it is kind of like they can't decide if they are staying in business or closing."
• "The place can be a bit more clean."
• "Doors filthy, floors sticky with crumbs and food all over them, smelled like an old rancid bar."
• "Disorganized with seating, floors were dirty, tables were sitting uncleaned."

Value

Pros:

• "The combo deal had many options and it is cheap."
• "Nothing came out wrong."
• "The portions were also plenty."
• "For the prices, the portions are reasonable."
• "Their lunch specials 8$ and I have been satisfied every time."
• "Chili's has amazing value for the amount of good you get, a three course meal for two is only $25 and it includes dessert."
• "Sign up for rewards and get free chips and salsa every visit."

Cons:

• "Since both restaurants are in the same parking lot, just skip Chili’s and have a better, more flavorful meal at On the Border."
• "No tap beers available which was disappointing."
• "Not sure if they were being fancy or cheap, the nachos came out like mini quesadillas and only like 12 chips for $12."
• "The Appetizers lately haven’t been fresh."
• "Overcooked, & mushy street corn."
• "We got tacos which were filled with grease and it had soaked through the shell."
• "The burger buns were soaked with Buffalo sauce because the burgers were not wrapped in foil."