Ruth's Chris Steak House Reviews Summary

Service

Pros:

• "The Service was Great."
• "Never fails to satisfy with delicious food and excellent service."
• "The entire staff was attentive and helpful. Our server was Veronica whom had awesome suggestions."
• "Walker is my favorite server. He shows impeccable attention to detail, is extremely pleasant and his timing is excellent."
• "Our server Arsh was amazing and super enthusiastic."
• "Service was excellent! Personable, friendly and energetic."
• "Our waiter, Anthony, made sure we were taken care of as though we were friends."

Cons:

• "Service was slow, the bread was nearly burned and the food was just, ok."
• "Gotta say the service was absolutely horrible."
• "They seemed to be seriously understaffed."
• "Service is sooo slow!! It took us over 25 minutes to get our drinks."
• "The service was so painfully slow it totally ruined the dinner."
• "Service sucked for us - busy Saturday eve and they only had lounge chairs."
• "Our waiter totally forgot about us and we were sitting with our empty plates for way too long."

Ambiance

Pros:

• "The ambiance was also explained as it was decorated with a purpose in mind."
• "The ambiance was amazing as well."
• "Absolutely beautiful atmosphere. Perfect for date night or an outing with friends."
• "The atmosphere was welcoming yet still calm and private to enjoy dinner and have great conversation."
• "Atmosphere was pleasing and relaxing."
• "The ambiance is very relaxing and great for a night out."
• "Exquisite atmosphere and dining experience, very elegant."

Cons:

• "Total disappointment! It’s sad! It used to be our fav place."
• "Not the caliber of service you’d expect from an establishment with its reputation."
• "Although the restaurant is in dire need of new carpet and up-dating, the overall experience was very enjoyable."
• "We sat near the bar area it’s quite loud."
• "With all the space in the dining room that was available, they sat a group chatty people directly behind me."
• "Upon arrival, we were not greeted."
• "Service sucked for us - busy Saturday eve and they only had lounge chairs."

Food Quality

Pros:

• "Everything we ordered from the crab cakes to the steaks to the mashed potatoes was perfectly cooked and perfectly seasoned."
• "The tomahawk steak was super juicy and flavorful."
• "The steak melt's like butter."
• "Food is delicious, no matter what steak you get."
• "The food was delicious: I had the ribeye which was seasoned so well, it was very tasty!"
• "Food we ordered were superb. Steaks were perfectly cooked and seasoned."
• "The food was prepared to perfection."

Cons:

• "Crab cakes were terrible, garlic mashed potatoes were like cream of wheat."
• "The asparagus was way too over cooked allowing it to become overly soggy."
• "The ravioli had potential but it was bland, the veal needed more seasoning."
• "The Tomahawk steak for two was served with tons of rock salt on top making it tough and too salty to eat."
• "The mac and cheese was more watery than cheesy and lacking in flavor as well."
• "The ribeye had no flavor, the stuffed chicken breast wasn’t as good as it usually is and the lamb chops came out pretty much well done even though we requested medium rare."
• "Both our filet mignon were bad cuts of meat with tough veins."

Management

Pros:

• "We were not rushed and we were thanked by the Manager at the end of our meal."
• "While enjoying our salads the manager, Jennifer, stopped at our table and asked if there was anything she could do for us."
• "Thank you Ruth's Chris Steak House for an amazing, unforgettable night!"
• "The manager DeAndra came to our table and she was so lovely."
• "The Manager was So Hospitable and Great Attitude."
• "The manager did notice we were not pleased and did her best to accommodate."
• "The staff and manager were so accommodating and kind."

Cons:

• "However, we weren’t pleased with how the manager handled our reservation."
• "We reached out to the local manager and never even received the courtesy of a response."
• "Total disappointment! It’s sad! It used to be our fav place."
• "Rude, un accommodating and condescending."
• "Worst customer service ever. Booked a dinner for 14 & we weren’t allowed in due to being late."
• "Had a horrible experience last night at Ruth Chris."
• "I’ve been to this location several times (8) over the last year and have seen the same older women there, obviously she didn’t remember us or care about accommodating a regular customer."

Value

Pros:

• "Price fix entree was a good deal."
• "Price wise, it seems fair."
• "Happy hour deals are the best."
• "They have promotions, ask, you can get great discounts!"
• "The food was worth every penny! Ceasar salad is amazing! food portions are so large.. be prepared to have left overs."
• "I Recommend You. Yes You TO Go To This Location And You will be well Pleased and Greatly Satisfied."
• "The food was good and cooked as asked."

Cons:

• "Expect to spend $100 per person if you’re getting drinks, appetizers, meals and sides."
• "Deff not worth $125 a person for the service plus lobster bisque is horrible."
• "I love steak, I eat it at a lot of restaurants, and although Ruth's Chris' food is superb...I've had superb for much less money."
• "For a bill of almost $1,000 (tip included), we were completely disappointed."
• "All we know is that with drinks, it was $450 not well spent."
• "two people with tip = $1,000."
• "Man it's pricey though."