"Our salesperson Jose Nuñez was amazing and I am looking forward to do business with him and him only going forward for any of my Cartier needs."
"Had a great first experience here at Cartier. Our advisor Ayanna was caring and welcoming."
"I extend my heartfelt appreciation to Christina So for her extraordinary patience and guidance throughout the entirety of the process."
"Brandon helped me at customer service and was the best ever."
"Everyone at the Cartier store are super helpful and always eager to assist their customers."
"Special thanks to our sales lady Stephanie Cogoni. She’s definitely one of the most patient, professional, and friendly sales friends I’ve met."
"The staff went above and beyond, exceeding all expectations with their attention to detail and personalized assistance."
Cons:
"The overall experience wasn't really great with the sales associate as she wasn't really focused on trying to help us."
"I have shopped at Cartier before but after this dismissive, interaction I’m not sure I will be back. Weird vibes."
"It was the worst experience I've ever had at a Cartier store."
"Absolute worst costumer service I’ve experienced for a luxury boutique."
"The salesperson who attended to me in Abi's absence displayed appalling behavior."
"Really disappointing customer service, when given a member of staff to talk to she was texting on her phone whilst serving us and rarely said two words."
"The staff was rude, disorganized, and not prepared for walk in clients at all."
Store Experience
Pros:
"He texted us the day before to know the details of our visit to make everything goes easy and also explained the history of the gorgeous building."
"The upstairs seating area was a welcome respite from the street and the interior decor and history of the building was very interesting."
"Love this Cartier location and I may go so far as to say that it is my favorite Cartier in the world! Staff are friendly and incredibly helpful."
"I had a phenomenal experience shopping at the Mansion."
"Cartier on Fifth Avenue offers an unparalleled shopping experience, leaving you feeling like royalty from start to finish."
"As you step into the mansion, you are transported into a world of unparalleled beauty and craftsmanship."
"The Cartier Mansion is beautiful and it was an experience to visit."
Cons:
"Worst place ever compared to other jewelry brands."
"The staff very disconnected not friendly like the past."
"The disconnect between the brand image and in-person experience is remarkable."
"The experience from there felt little like the luxury experience that we expected."
"The store can be uncomfortably hot and crowded."
"This place felt like a zoo."
"The most iconic jewelry boutique on 5th Ave."
Access and Wait Times
Pros:
"Walked in, without an appointment, to get my new watch adjusted. Did not have to wait long for the links to be taken off."
"Made a service appointment. Didn’t wait even a half second to be seen. Was offered refreshments."
"I suggest booking an appointment in advance so you don’t wait on a line."
"Great service they helped me out."
Cons:
"I stood there for about 15-20 minutes... I saw people come in without appointments getting help."
"You make a line outside in the cold 10 minutes, but some people just sweet talk the guy at the entrance and they let them in."
"First, even with an appt, we had to wait over 30 min. No apology for the lateness."
"Unpleasant experience. Made an appointment but still waited a half hour to be serviced."
"Being put on 30 minute standby while getting excited to make a purchase only to be told the item is exclusive to the online store is astronomically disappointing, not to mention rude."
"Pick up has long lines, between 30 and 90 minutes."
"I was literally the only client at the store and sat for 40 minutes until I got really upset for the very bad service and left."