"Clean for a KFC in Scranton, the staff were friendly and our food came quick."
"Staff members are very friendly."
"Great customer service and the food was cooked well."
"The food was great! AS were the people that worked the drive through. Kind and respecful."
"Ignore all the other reviews. This place has great customer service, best i’ve ever seen in a KFC."
"Had a problem putting in an online order as it wouldn't take my phone number and I wanted the specials. Lady behind the counter had me get my phone and helped me get the $$ off I was supposed to. Order was done in 10min. AWESOME!!!"
Cons:
"Manager was pretty rude.. not another dime from me, there’s better food around the corner."
"The manager never answers the phone they purposefully don't answer the speaker when u pull up to it the staff always seems to be in a bad mood or annoyed that you are there."
"The manager is just plain up rude."
"Staff is super rude."
"Food is good buy today I went their and Virgilian was rude disrespectful to me a paying customer."
"The worker was very rude."
"They were too busy taking drive thru orders and online orders."
Food Quality
Pros:
"Most restaurants serve what I call pigeon legs and thighs, but a can always count on full size chicken parts at KFC."
"Love the chicken sandwich at this place. Those fries are delicious 😋. The Mac and cheese is one of the best items on the menu."
"I like KFC, especially the fries. The biscuits are derish (sp on purpose), and the coleslaw is better than years past."
"Hot wings are FANTASTIC here."
"Chicken by itself was good."
"I had the 12 piece Saucy nugget combo the chicken was too hard the portion was small and very skimpy on the sauce so i went with my old faithful the 4 piece chicken combo with extra coleslaw and as always it never disappoints me."
"The food was great."
Cons:
"Chicken was soggy and so was my muffin witch usually they give biscuts."
"Had the bowl tonight. Usually very good at other locations. This has to be the worst chicken EVER."
"The food is trash and the customer service is worse."
"This place is horrible. Food was have way done, they gave me a corn bread instead of a biscuit like I ordered and they got a couple whole order messed up."
"Its not worth it the chicken is disgusting they never change the grease in the fryers dont go here its just nasty."
"Food was poorly assembled."
"The chicken was literally soggy, it was so greasy the breading was sliding off."
Order Accuracy and Wait Time
Pros:
"It took a brief moment for the employee to take care of us."
"Only have been to this KFC before but so far haven't had a problem with the staff but I do expect a longer wait time at this place compared to other places."
"Assuming he gave us all our food and more, we drove off so as not to keep the rest of the line waiting."
Cons:
"Ordered for pickup at 6:20p. Was informed it was ready and when I arrived was told it would be another 17 to 20 minutes."
"They never send plates when requested, most of the time don't send flatware or butter for the biscuits which are sometimes hard."
"They will forget everything in your order, and when you call to ask about it they offer nothing and tell you. 'There is nothing I can do' that's straight from the manager."
"They were so short handed that they actually locked us (about 15 customers) in the store."
"They are extremely slow. Can't make up whether they want dasher to pick up inside or at the drive-through, which is extremely frustrating!"
"They just never have everything you want they always run out of food or supplies."
"Never given a complete order."
Cleanliness and Maintenance
Pros:
"This KFC used to be really bad, but they have improved things dramatically."
Cons:
"Place look dirty and smells yuk!"
"DISCUSTING..I CANT EVEN GIVE ONE STAR..FILTHY..CHICKEN PIECES ALL OVER THE FLOOR..CARDBOARD.PAPER.NAPKINS..POOR SERVICE."
"Filthy dirty and the manager was arguing with an employee in front of the customers."
"Checked their website for their hours because I wasn't sure what time they opened. Drove VERY far out of my way only to find they were closed for renovations!"
"The ladies room had no soap to wash your hands with."
"Yet they used their gloved hands to wipe the counter, open the food cabinet doors, and then pick up the chicken and put it in the box."
"Most of the chicken skin had literally SLID OFF the chicken because of how greasy it was."