IHOP Reviews Summary

Customer Service

Pros:

• "Amazing customer service was certainly above par."
• "The manager, Akon, is very personable and accommodating."
• "Selena was extremely helpful and pleasant and made sure my order was prepared exactly as I requested."
• "The manager Talia is always helpful and always making sure everything is going great."
• "Management will check on you, to make sure everything is want you wanted."
• "Our server for the evening made our experience pleasant. Very good hospitality."
• "The customer service from the manager (NELLY) On down to the servers and waitress was amazing."

Cons:

• "GM, Mgr nor supervisor return my call to clarify."
• "The waitress that actually served me was very attitudinal."
• "The service is always terrible here and the food is never that great."
• "The service was the worst, well the waitress we had."
• "Service is lousy, my coffee was cold."
• "I waited 20 minutes for some to attend my table, I was not even offer water."
• "Waited at our table for more than 10 minutes with not even a greet."

Cleanliness

Pros:

• "The cleanliness was amazing!"
• "The atmosphere is cozy and inviting, and the friendly staff always make you feel right at home."
• "The service was exceptionally friendly, and the cleanliness was amazing!"
• "Nice and clean… food was good per usual."
• "The staff was very friendly the place was clean it's just the smell that was coming off those eggs."
• "The atmosphere was very nice, our group of 11 was sat almost immediately, our tables and booths were clean."
• "Everything was hot and the catfish wasn’t greasy."

Cons:

• "The food seems pretty good but the place is extremely dirty. The bathroom smells like pee and I seen throw up in the sink."
• "We noticed a smell of dirty mop water as we walked to our table the smell got worst."
• "Between the flies and the low amount of air condition on. It’s safe to say you need to do better ihop."
• "The bathroom though was not the cleanest."
• "The restaurant is too loud to enjoy my family conversation."
• "When I unraveled the napkin holding the silverware.. they were disgusting."
• "The food was terrible. Sausage was just oily and tasteless. Pancakes were trash."

Food Quality

Pros:

• "She brought the food out hot and it was very tasty!"
• "So I got the split decision meal and come with eggs French toast pancakes sausage bacon."
• "Their catfish breakfast is particularly noteworthy - the catfish is cooked to perfection."
• "This place has a good taste in food and the display looks like how it is on the menu."
• "The food was great, and my server Ms. Debra, was prompt, friendly, and professional."
• "The food was amazing! I ordered the Philly Cheese Steak Stack and the order was splendid."
• "The fish is def worth it. Well seasoned and fried."

Cons:

• "Poor quality food for delivery. Received burnt waffles and One-sided no flavor French toast."
• "The food was lukewarm."
• "When food was brought to us, eggs so crusty from being under the heat lamp they were inedible."
• "I was so disappointed with my catfish... Not only did it lack flavor buy it wasn't fried hard like I ordered."
• "Major cross contamination issues in the kitchen: pancake batters mixed and meat served on the same plate as explicitly vegan items."
• "The waffle was cold and soggy instead of cream cheese they put a lot of icing."
• "We ordered food today and again it was horrible! The fish was uncooked, the hash browns were burnt and the omelet tasted awful."