Humane Society of Westchester Reviews Summary

Category: Animal shelter

Address: 70 Portman Rd, New Rochelle, NY 10801, USA

Phone: +19146322925

Rating: 4.4
based on 119 reviews.

Adoption Process

Pros:

  • "I love this shelter. It has a quick and easy adoption process and they really care and adore the animals."
  • "Great experience. They let me meet all the cats after making an appointment the same day."
  • "We had a seamless adoption of two precious kittens."
  • "They will work with you to find the perfect pet and will continue to work with you after to help your pet and family all adjust to their new lives."
  • "We adopted the sweetest kitten who isn't yet old enough to be spayed and they made sure we were set-up with an appointment when she's old enough."
  • "We adopted our bella from here. We love her she is such a sweet dog."
  • "The staff was SO helpful in guiding us on the right kind of first dog for us as well."

Cons:

  • "They did nothing to help me, would not take the dog and told me if I brought the dog they would put the dog down because she has one bite history."
  • "Lol what a joke. I respect their volunteer policy but if one can't commit so much time they don't want you."
  • "Husband called THE NEXT DAY and we were told the dog was already adopted."
  • "We were told we could purchase certificates for $100 each to put towards spay/neuter of 2 stray kittens we rescued. We were told that that location does NOT neuter."
  • "Now it requires filling out an application even though they have us on record. Then you have to make an appointment to see an adoption advisor, much too formal."
  • "I don't like this place they told me they would call if a small puppy came in, But they never called me so I went to cheek and every time the puppy I wanted was being adopted."
  • "Frustrating experience. Clearly states online that the facility is open until 4 on Sunday but once arriving you find you cannot come in see the animals unless you make an appointment?"

Staff and Service

Pros:

  • "Very friendly staffs and very helpful."
  • "This shelter is gorgeous. The animals are so well taken care of and that facility is stunning and the staff friendly, caring and qualified."
  • "Alex was so wonderful and they all were extremely nice!"
  • "I love these people...the Location is spotless, the staff is exceptional and the dog I adopted was in excellent health and is fitting in with our family."
  • "Great people working there."
  • "The staff was so kind and helpful."
  • "All the staff, especially Morgan...super duper kind, friendly, helpful and knowledgeable."

Cons:

  • "The person I dealt with was Sara Etkin- who in addition to being rude, nasty and condescending."
  • "The front desk personnel was completely rude provided no information and no assistance when I was trying to help a kitten in need."
  • "The older lady behind the counter was rude and didn't even greet me as I entered."
  • "They claimed my dog was aggressive and kept pushing us out the way and then decided that we should be put in a closed room in the back with a 'beware of dog' sign outside the door."
  • "If I could give zero stars I would."
  • "Beverly, works for an animal shelter and yet is extremely rude over the phone."
  • "White lady lady with glasses was very rude."

Facility and Cleanliness

Pros:

  • "Recently refurbished and expanded, this is one of the friendliest and welcoming facilities I've ever adopted from."
  • "This place is very cleaned and they take great care of the animals!"
  • "The pets premises were clean and although no animal wants to be in a cage, you are more comforted with the environment they have here."
  • "Their new facility is beautiful."
  • "A new fancy building, I haven't been there in several years."
  • "The staff at HSW is doing everything imaginable to help Nyla adjust, including puppy training, so that she can become my next adoption."
  • "Excellent work helping TNR cats!!!"

Cons:

  • "It was dirty, disorganized and smelly. When I arrived, there was one family in the process of adopting 2 cats. There were 3 people in the reception area, and no one would help me until I asked if I could be helped."
  • "Also the shelter is nearly impossible to locate as there are zero markings leading up to it."
  • "This place had many more options (from 3 week old puppies to Huskies to Great Danes."
  • "We adopted a 2 month old kitten in October 2021 that had medical issues that were not disclosed to us!!!"
  • "Was pleasantly surprised they provided a few essential for my cat."
  • "The lady SCOLDED ME and was interrogating me asking for my ID."
  • "I hate even bothering with this place."

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