Address: 70 Portman Rd, New Rochelle, NY 10801, USA
Phone: +19146322925
Rating: 4.4
based on 119 reviews.
Adoption Process
Pros:
"I love this shelter. It has a quick and easy adoption process and they really care and adore the animals."
"Great experience. They let me meet all the cats after making an appointment the same day."
"We had a seamless adoption of two precious kittens."
"They will work with you to find the perfect pet and will continue to work with you after to help your pet and family all adjust to their new lives."
"We adopted the sweetest kitten who isn't yet old enough to be spayed and they made sure we were set-up with an appointment when she's old enough."
"We adopted our bella from here. We love her she is such a sweet dog."
"The staff was SO helpful in guiding us on the right kind of first dog for us as well."
Cons:
"They did nothing to help me, would not take the dog and told me if I brought the dog they would put the dog down because she has one bite history."
"Lol what a joke. I respect their volunteer policy but if one can't commit so much time they don't want you."
"Husband called THE NEXT DAY and we were told the dog was already adopted."
"We were told we could purchase certificates for $100 each to put towards spay/neuter of 2 stray kittens we rescued. We were told that that location does NOT neuter."
"Now it requires filling out an application even though they have us on record. Then you have to make an appointment to see an adoption advisor, much too formal."
"I don't like this place they told me they would call if a small puppy came in, But they never called me so I went to cheek and every time the puppy I wanted was being adopted."
"Frustrating experience. Clearly states online that the facility is open until 4 on Sunday but once arriving you find you cannot come in see the animals unless you make an appointment?"
Staff and Service
Pros:
"Very friendly staffs and very helpful."
"This shelter is gorgeous. The animals are so well taken care of and that facility is stunning and the staff friendly, caring and qualified."
"Alex was so wonderful and they all were extremely nice!"
"I love these people...the Location is spotless, the staff is exceptional and the dog I adopted was in excellent health and is fitting in with our family."
"Great people working there."
"The staff was so kind and helpful."
"All the staff, especially Morgan...super duper kind, friendly, helpful and knowledgeable."
Cons:
"The person I dealt with was Sara Etkin- who in addition to being rude, nasty and condescending."
"The front desk personnel was completely rude provided no information and no assistance when I was trying to help a kitten in need."
"The older lady behind the counter was rude and didn't even greet me as I entered."
"They claimed my dog was aggressive and kept pushing us out the way and then decided that we should be put in a closed room in the back with a 'beware of dog' sign outside the door."
"If I could give zero stars I would."
"Beverly, works for an animal shelter and yet is extremely rude over the phone."
"White lady lady with glasses was very rude."
Facility and Cleanliness
Pros:
"Recently refurbished and expanded, this is one of the friendliest and welcoming facilities I've ever adopted from."
"This place is very cleaned and they take great care of the animals!"
"The pets premises were clean and although no animal wants to be in a cage, you are more comforted with the environment they have here."
"Their new facility is beautiful."
"A new fancy building, I haven't been there in several years."
"The staff at HSW is doing everything imaginable to help Nyla adjust, including puppy training, so that she can become my next adoption."
"Excellent work helping TNR cats!!!"
Cons:
"It was dirty, disorganized and smelly. When I arrived, there was one family in the process of adopting 2 cats. There were 3 people in the reception area, and no one would help me until I asked if I could be helped."
"Also the shelter is nearly impossible to locate as there are zero markings leading up to it."
"This place had many more options (from 3 week old puppies to Huskies to Great Danes."
"We adopted a 2 month old kitten in October 2021 that had medical issues that were not disclosed to us!!!"
"Was pleasantly surprised they provided a few essential for my cat."
"The lady SCOLDED ME and was interrogating me asking for my ID."