SPCA of Luzerne County Reviews Summary

Adoption Process

Pros:

• "The adoption process was very easy. $125 included vaccinations & spayed."
• "Had a great experience adopting my 1st dog."
• "I also adopted a dog many years back that was my companion for about 12 years."
• "If you own a home (or can provide a letter from a landlord saying that pets are acceptable), can provide vet records and 2 references, you are good to go!"
• "I would recommend adopting a pet from here."
• "So we highly recommend adopting from them- you may find just whom you're heart has been looking for!"
• "I couldn't be any happier with the cats that I have adopted from this shelter."

Cons:

• "They make it impossible to do the right thing and adopt a dog, fill out applications, check references, get a vet, make an appointment, drove an HOUR to meet the dog only to be told we can't meet him today, no phone call no explanation."
• "You can't even see a cat without filling out an application."
• "The process is just too much of a pain in the butt for good people."
• "It is a hassle to adopt a dog!"
• "They make it impossible to adopt dogs not worth the stress better off buying..."
• "Their policy on what you need to adopt an animal makes it nearly impossible."
• "Want people to adopt!! I went thru hoops for an adoption."

Staff and Volunteers

Pros:

• "The girls in the adoption center have been awesome to me."
• "The staff was very friendly and knowledgeable."
• "The employees are super friendly, especially Sharon."
• "The staff (Amy in adoptions) and volunteers (Dave and another woman whose name I forget) were so supportive and helpful."
• "All the employees I spoke with were very friendly and helpful."
• "Your staff at the desk - especially Crystal - who my daughter and I dealt with were VERY helpful and pleasant."
• "The staff is very friendly and professional. The volunteers are also very helpful and friendly."

Cons:

• "VERY RUDE!"
• "When I asked about a dog I saw prior, the manager gave me attitude and told me he was gone."
• "Every single employee there were rude, unprofessional, miserable, unhelpful."
• "Very rude and judgmental staff."
• "Every single person who tried to 'help' was extremely rude and had an attitude with us the second we walked in."
• "They lied and said we could adopt a dog and then when we got there they said we couldn't adopt her plus the chick dealing with it was very rude to my family and I."
• "Everyone I've dealt with over the phone was completely rude."

Animal Care and Shelter Conditions

Pros:

• "Both times her kennel was clean, she was clean & fed."
• "For how many animals they have to care for, the place was very well kept."
• "I love how great these dogs are taken care of, the cat area is huge and also cleaned every day, every animal here is treated so well here."
• "The kennels might be old BUT were extremely CLEAN!"
• "The dogs are well taken care of and loved there."
• "They do a great job taking care of all of the animals that come through their doors."
• "They scanned him for a chip and also immediately fed and bathed him."

Cons:

• "Been to this place a number of times and would never take any animal there."
• "The animals lay on concrete floors."
• "The dogs don't have a blanket, bed, or even a toy in their kennels."
• "The poor dogs are in bad condition and it stinks!"
• "Some of the dogs have gone kennel crazy due to the lack of attention and care."
• "The kennels are filthy and staff don’t want to clean."
• "This place is a kill shelter they would rather put animals down then get them good homes."