Edison Municipal Animal Shelter Reviews Summary

Staff Interaction

Pros:

• "The staff was very pleasant, polite, and professional."
• "Was greeted politely and EDUCATED on what was a fit for me and my wife and the house we live in."
• "The entire staff was so caring and understanding of our needs."
• "The staff was great, nice, friendly."
• "The awesome, dedicated manager, Becky, always has the best interest of the animals at heart; and Amy is an absolute ANGEL who lives and breathes saving the lives of animals."
• "The lady that was helping us on that day was very helpful and very kind."
• "Great people and great animals. The staff was very informative and they really care for the animals."

Cons:

• "remind yourself this is an animal shelter, you should feel blessed and thankful for anyone who’s willing to provide a home to your animals; that filthy attitude of your staffs’ is the exact reason why you have so many poor animals stuffed in that tiny room."
• "Spare yourself either to surrender your animal or adopt. The employees are cold and rude and have no personal skills."
• "called to inquire about adopting an animal and the lady on the phone was rude."
• "The workers were not friendly full attitude."
• "The staff there is so rude."
• "I received an absolutely cold reception from the staff and the stone cold manager."
• "Went to drop off donations, rudely ignored by the manager."

Adoption Process

Pros:

• "The adoption process is quick and they even provide coupons for you to buy a carrier in a petsmart close by."
• "They helped me get most of my cats Neutered to bring cat colony and new kitten surge in some control around my apt. Complex."
• "Adopted 2 cats Dec 2020. Very happy with our 2 new family additions."
• "The adoption process is easy and quick. 10/10 recommend."
• "They gave full disclosure of the animals I asked about both positive and negative (health and ailments, diet restrictions, etc)."
• "All the cats have a microchip implanted and they are covered by a first round of essential vaccinations."
• "We had a wonderful experience adopting our kittens from the Edison Animal Shelter."

Cons:

• "I was so upset by the lack of response from this shelter."
• "I called the shelter to help remove a feline carcass this week. Although the lady over the phone wasn't clear about the removal information."
• "Disappointing experience, came 20 min before closing, lady at the front told us we couldn't look at dogs because there are 'too many' and to look online..."
• "She told him curtly that she doesn't have room for another cat."
• "She snapped that the play area is only for people who were serious about adopting."
• "I was interested in adopting a kitten and filled out an application and never received a response."
• "***** Do not go to this shelter - management is very rude - avoiding to contact - refusal for adoption without logical reasoning."

Facility Condition

Pros:

• "Every time I've been there I can say that everything has been clean, all the animals have food and clean water."
• "It is hard to keeps a shelter perfectly clean all the time but they seemed to be doing a reasonable job."
• "Most amazing shelter we have seen. Staff is overly helpful animals are clean well taken care of."
• "Staff was friendly and the facility was well maintained."
• "The shelter is clean, the cats do not have rabies and we do not adopt out sick animals...the vet comes weekly in fact."
• "The shelter is very clean and the animals are well taken care of."
• "It was very clean inside, they had a lot of beautiful cats and kittens available to adopt."

Cons:

• "No Air Conditioning, no pillows for the animals."
• "It looks like Helen Keller put it together.. Its literally falling apart.. I feel awful for the dogs who are stuck in these kennels from hell."
• "This animal shelter's adoption smells so bad like the floors were not washed for years."
• "The place stinks. Don’t come here."
• "The shelter smelt bad and was dirty the animal would have been better off with me."
• "However the kennel needs help along with the strong foul smell of cat urine, the runs for the dogs are rusty, they have razor sharp edges that can slice a paw, leg or hand wide open.."
• "The shelter is not really big and you can't find a big selection of animals."