AWSOM Animal Shelter Reviews Summary

Adoption Process

Pros:

• "Adoption application is very secure on where the fur babies are going to their forever home."
• "The adoption process was very fair and easy."
• "AWSOM is fantastic! We adopted both of our kittens from there after a short application process."
• "Everyone working or volunteering at this non-profit absolutely love animals. Their enthusiasm for rescuing and fostering animals with the goal of adoption to a forever home is amazing."
• "Their adoption application is long and VERY thorough, to ensure that they are NOT just moving animals out but making sure they will go to people with the best interest and potential for a long-term home for the animal."
• "Everyone at AWSOM was super friendly and allowed us time to look at all the cats before making a decision."
• "The staff was so helpful and friendly through the entire adoption process."

Cons:

• "I will never adopt or recommend this place again."
• "Went to adopt a single dog from the shelter had an approved application set a appointment and time as soon as I could to adopt a single dog. I get there and they tell me that the dog applied for couldn't be adopted without her brother."
• "We were eventually turned away from getting a CAT because we currently have an older DOG who is not neutered."
• "They don’t let you look at the dogs before applying."
• "Very disorganized with adopting a pet, you get told lies and it all boils down to who you know there."
• "They continued to ask us for information monday knowing the dog we applied for was adopted saturday."
• "If I could give 0 stars I would. I adopted a cat here which appeared healthy, and they did not mention anything of the sorts that not only does the kitten have fleas but also a parasite."

Staff and Service

Pros:

• "They listen and explain so well, and answer any questions you may have with such kindness."
• "Amazing people that work here! Great knowledge, kind-hearted and go out of their way to help."
• "They did everything they possibly could, they were informative, and extremely helpful and caring."
• "Staff is great there, animals are well cared for and loved this honestly is the best shelter out there."
• "The staff was really nice and helpful."
• "The young man that is a volunteer was very helpful."
• "The staff are wonderful and the care is exceptional."

Cons:

• "The stuff is pretty good although the receptionist had an attitude."
• "The rest of the staff is rude and pompous and won't hesitate to denigrate you."
• "After an hour-long delay for a follow-up visit, the receptionist / vet tech was nasty, verbally abusive and demeaning towards me."
• "This place is unprofessional and cruel."
• "Absolutely horrible experience."
• "This lady that works here is super unprofessional and rude."
• "The lady at the front desk was quite grumpy and not very helpful."

Facility and Environment

Pros:

• "Set in the beautiful Pocono Mountains of PA, AWSOM is Monroe County's original, no-kill animal shelter since 2009."
• "The cats had larger cages than I've seen before (multi-level with openings for 'rooms')."
• "Clean and bright, even the scale was easy access to weigh my dogs."
• "All the cages/kennels were clean."
• "Clean and they truly take good care of the animals."
• "Very clean and we'll kept."
• "The setting was large and as clean and open as can be expected from a charity doing its best."

Cons:

• "Parking is awful but if you want a pet or Vet services then by all means GO!"
• "Look at their website! When I looked to adopt a cat all the pictures they have of their cats are cramped, not even 1 foot wide."
• "It's a decent shelter could be bigger the stalls need work definitely would benefit from an addition to make stalls larger for big dogs."
• "Equipment is new and well-kept however, there isn't any room for other animals especially cats which are the overwhelming concern every day."
• "The small parking lots are usually full so parking is hard."
• "It wasn't clean and it smelled."
• "This place is trash I found a stray cat in Stroudsburg, he's been hurt, he's sweet and kind."