Fuku Reviews Summary

Customer Service

Pros:

• "Customer service was great."
• "Also shout out to the general manager who actually replies to reviews both good and critical."
• "Staff was polite and friendly, though."
• "Staff there were super friendly. Helped me navigate the menu and decide what to get."
• "She treated me so kindly, as if she were welcoming me into her home."
• "The staff organized the queues well enough and turned around stuff quickly."
• "The team was working hard behind the counter and was nice and pilot delivering my order as expected and it was ready early."

Cons:

• "Extremely rude and bad services."
• "The cashier was no polite, very bad attitude make change my mind."
• "The service was simply bad, I waited a solid five minutes standing at an empty counter until someone in the back called another worker to acknowledge my presence."
• "She barely listened to what you were saying and acted like she didn’t want to be at work."
• "The customer service was horrible."
• "Cashier Tristin was kind of rude last time."
• "They never answer their phones and since they took to self delivering instead of having Uber deliver the service has gone done hill."

Food Quality

Pros:

• "Omg the gochu and garlic jumbo wings are the best, crispiest, most flavorful wings I’ve had in a while."
• "The chicken was juicy crispy and NOT OD GREASY."
• "All these were tasty."
• "The chicken tenders, encased in a crispy shell, revealed a deliciously tender chicken that seemed to melt in my mouth."
• "The chicken tenders (all white meat) came fresh and juicy, and the sweet & spicy garlic fried chicken were even better than the boneless chicken."
• "Fried chicken is crispy, juicy and flavorful."
• "Juicy perfectly cooked tenders and nice bite/crunch of breading."

Cons:

• "The chicken was stringy and chewy."
• "The chicken fingers themselves were dry and not very hot (as if they had been sitting for a while)."
• "the chicken was beyond spicy and really hard to bite into."
• "the chicken is hard and not juicy at all."
• "The quarter chickens are super dry and tasteless."
• "The outer fried coat of the chicken is thin and stiff. It does not have the crisp or crunchiness."
• "The chicken seemed very old and had a stale and funky taste like It had be unfrozen then frozen múltiple times."

Value for Money

Pros:

• "Compared to the other restaurants in the mall, it’s a steal for the quality of food and your wallet!"
• "Great value for the money."
• "$5 Bucks for their delicious combo….good deal."
• "My 3-piece jumbo tenders meal was generous in portion size and satisfyingly filling."

Cons:

• "i don't understand why it is on the CUSTOMER to absorb the charges (+$1.50) when you only have SWOON canned drinks to offer."
• "I ordered just the sweet & spicy sandwich ~$12 but they charged me $2.5 tip without letting me know."
• "Extremely disappointing and overpriced."
• "Paid almost $70 for just three meals."
• "Didnt feel like the meal was a good value 15 bucks for the sandwich and and tiny order of fries and 9 bucks for 4 tiny tenders."
• "The portions are small though; prices...less small."
• "Biggest waste of $20 in my entire life."