Jollibee Reviews Summary

Food Quality

Pros:

• "The spaghetti with the hotdogs probably my favorite I could eat it all day if I could."
• "Always love Jollibee ❤️ my first time trying the chicken sandwich and I’m in love!"
• "The chicken was crunchy and juicy."
• "Juicy chicken. Like extra soft and succulent."
• "The Peach Mango pie which probably was the best thing I ever eaten."
• "The chicken is juicy, accompanied by the mushroom gravy, along with a side of sweet, ketchup-y spaghetti, its just perfect."
• "The chicken is super crispy and also super juicy inside."

Cons:

• "The crust is salted, but the meat itself is just flavorless."
• "The crust was great, but the filling was meh. It's just overly sweet artificial peach goop. I don't recall tasting any mango."
• "For some cultures that are used to savory spaghetti this tastes sweet."
• "The chicken was very oily and had an unclean smell."
• "Very expensive, Fries were cold, mashed potatoes were grainy, chicken was average."
• "The food was OK. The chicken was not as good as I expected from all the hype."
• "Their spicy chicken had too much turmeric, that was all I could taste."

Service

Pros:

• "Cashiers Ace and Cheng were nice and friendly."
• "The Line moved fairly well for being long."
• "I do want to commend the staff who worked on July 7th, especially Leslie who handled the rush hour professionally."
• "The staff was very friendly and chicken joy is worth the wait!"
• "The servers were friendly and patient despite the amount of customers on line."
• "Customer service is excellent!"
• "Friendly employees."

Cons:

• "They either need to expand or have better management."
• "I have a few downsides of this place. They don’t have ketchup which is no bueno, the only other sauce they have is pineapple bbq sauce(who wants that?!?)"
• "Service was bad. I ordered 2 pc chicken and spaghetti and I have been waiting almost 30 mins."
• "Long lines I can understand but mobile orders are a hit or miss."
• "Food was good but their staff were pathetic."
• "They are way understaff for the amount of volume that they have."
• "Staff was not very friendly at all, the chicken tenders tasted horrible."

Management and Efficiency

Pros:

• "Expect long lines as there doesn't seem to be enough people working to handle the orders. But the food is significantly better than the other Jollibee locations I've been to so the line kinda makes sense."
• "The Line moved fairly well for being long."
• "Always has a big crowd but line moves at a decent pace. Short wait for the food after ordering."
• "This is one of the hardest working staffs I have ever seen in the fast food industry."
• "The restaurant is really busy at this time, the line was almost full! Even as we were finishing up our meal."
• "When it comes to chicken sandwiches the big power houses are Popeyes and Chick-fil-A but Jollibee has entered the mix and they came out swinging!"
• "The food is GREAT but the service/system definitely needs revamping."

Cons:

• "Waited almost an hour and a half to get my online order."
• "Service was bad. I ordered 2 pc chicken and spaghetti and I have been waiting almost 30 mins."
• "They closed 30 minutes early because they say they are short staffed."
• "They are way understaff for the amount of volume that they have."
• "Waited 25 minutes for two plain chicken sandwiches before I had to ask for my money back."
• "There's no organization when it comes to filling up orders."
• "The wait time is terrible, it took almost an hour to place an order."

Value for Money

Pros:

• "Also the piece of fried chicken was at least 1.5x the size of the Chick-fil-A chicken."
• "The chicken is always marinated nicely and packed with flavor. And the skin is crispy and delicious."
• "Crunchy and moist chicken! Definitely a must try!"
• "The spicy chicken bucket was sooooo good. The spiciness lvl was perfect and I loved that it didn’t linger for too long. The chicken was also very crispy and not dry."
• "For me Jollibee wins the fried chicken sandwich battle hands down."
• "The chicken is super crispy and also super juicy inside."
• "The food is definitely fresh and the Mango Peach pie is also excellent!!!"

Cons:

• "Very expensive, Fries were cold, mashed potatoes were grainy, chicken was average."
• "Price is way too high."
• "The food was OK. The chicken was not as good as I expected from all the hype."
• "So disappointed… Been wanting to try this chicken for so long…. After a long wait with plenty of staff standing around, the counter staff was rude and worst part… COLD tenders for $22 dollars with one small pie… very disappointing."
• "The french fries & pineapple coconut pie were mediocre though."
• "Worst part is that they only have Dark Meat(Thigh and Leg) what a disappointment."
• "When i recieved my order, they literally give you 3 extra small sides."