"Sahar is brilliant - not only is she the sweetest human ever but she is the most incredible hair colorist in the city."
"Anthony is an absolutely phenomenal stylist!"
"She replicated exactly what I asked for. She was so meticulous and detailed, a true artist and perfectionist in the best way."
"She is the master of her craft, personable with her clients passionate about her art."
"He has over 15 years of experience and it really shows."
"She is SO meticulous, and never ever rushes through the process."
"She is a true artist, with the skill and knowledge to listen to what your goals are and make that happen."
Cons:
"He kept trying to make me understand from his standpoint while refusing to do my hair saying how he’s losing money coming in and in a sense blaming me for making him come in when he's the one rejecting to do my hair."
"The color is dull, brassy. There is no warmth."
"Instead of baby blonde highlights I got a rustic blonde."
"She went completely against my inspo and left my hair with yellow streaks, not the rich brunette balayage I wanted."
"The same assistant asked me what I wanted to drink and never came back with my drink."
"The woman performing strand test, left bleach in my hair and walked away, I feel unwelcomed and uncomfortable there."
"I showed Bianca, the owner, a picture of one of her clients and a few other pictures but what she gave me was horrible and nothing like what I asked for."
Salon Atmosphere and Client Experience
Pros:
"Hair Throne, as a salon, is clean, welcoming and inviting."
"The salon itself is such a vibe. Everyone is so nice and it’s such a chill place to spend your time."
"Absolutely lovely salon. Such nice staff and I love the energy in there."
"The salon is gorgeous and everyone is so friendly!!"
"Everyone at the salon is really friendly as well and their coffee and cookies are delicious."
"Salon with great vibe, friendly staff and beautiful ambiance."
"Hairthrone is a beautiful salon! All of the girls are courteous and very sweet."
Cons:
"The assistants were unprofessional."
"The staff can be snotty."
"The receptionist I spoke with was rude and unsympathetic."
"They were washing my hair with freezing cold water and I did not receive an apology."
"The bathroom was filthy."
"The mirrors have filters on them so you can barely see yourself let alone the true color of your hair."
"I'm disgusted with how you handled the situation."
Communication and Customer Service
Pros:
"She was super kind and very bubbly which is great when it’s 6 pm on a Tuesday and you’re tired lol she kept the energy going and I appreciated that so much- a small conversation goes a long way."
"The staff was super friendly and accommodating."
"Many people may not respond on Instagram or take days/weeks to answer but she was prompt for someone who I’m sure is receiving many dms daily and again, good communication, not short or one worded responses."
"She was so friendly and really listened to what I wanted."
"She was personable, patient and consultative (knew exactly what I wanted without me saying much)."
"Her level of customer service is outstanding in making sure I was comfortable and satisfied."
"You will get no better than Bianca and her lovely team!"
Cons:
"She barely said bye to me rushing to take the next client."
"I had Bianca’s assistant lead me to the downstairs level and mid way going down the stairs she stops in front of me and starts texting on her phone."
"Went for a hair consultation which they charged me 75! They were really rude, snotty attitude."
"I was told I was banned from the salon."
"The same assistant asked me what I wanted to drink and never came back with my drink."
"The woman performing strand test, left bleach in my hair and walked away, I feel unwelcomed and uncomfortable there."
"They lost a customer. I would never recommend going to this salon."