Pete's Pizza Reviews Summary

Customer Service

Pros:

• "The customer service was excellent, the wait was exactly what we were told, 15 minutes. We were thanked for stopping in."
• "Great customer service, hard workers, it is hot In there and they're still kind."
• "The young lady who takes the oder was very apologetic."
• "The only nice part was the delivery driver."

Cons:

• "Girl answered the phone rude put me on hold for 5 minutes than tooked my order wit an attitude."
• "The woman answering the phone has terrible customer service and proceeded to have an attitude."
• "Every time I order from here, there's a problem. The service sucks and the people answering the phone have the worst attitude ever!"
• "Ashley took my order over the phone wasn't polite nor created an enjoyable order placement."
• "The woman attempted to tell me that me asking for a refund when the food is being delivered is not happening."
• "The young lady customer service skill are -7 at best."
• "The person on the phone was so rude I didn't even order there."

Delivery Timeliness

Pros:

• "The food was delivered timely and was very very good I called back to let them know I was very satisfied."

Cons:

• "This place is awful with their delivery. I ordered food at 8:30 pm... it's now 11:03 pm."
• "They service was horrible my food came a hour plus late they sent me a cold hard pizza with no cheese just sauce and forgot my Stromboli."
• "Prime example why I do not ask for deliveries, I ordered food yesterday around 1am it never came."
• "It's been 2 hours and I still haven't gotten my food."
• "I ordered from here never received my order."
• "Ordered at 10:01pm, received email that food would be delivered by 10:56pm, called restaurant at 11:30pm just to be rudely told it was on its way. It’s now 12:16am and still no food or call from the restaurant."
• "I ordered pizza and it took over an hour to be delivered, and by the time I got my pizza, it was cold."

Food Quality

Pros:

• "My cousin had the steak and said that it was great!"
• "It's like it's cooked with love and not just thrown together."
• "Their pizza is always hot and cheesy."
• "The steaks are abundant, and the strombolis are off the chain."
• "I love my Pete's no matter the location but my fav is Haverford ave."
• "This was my lunch I couldn't even eat it all. Another satisfied customer!! 👍🏽👍🏽"
• "Their Philly Steak Pizza is to die for delicious."