Bergen County Animal Shelter & Adoption Center Reviews Summary

Adoption Process

Pros:

• "They made the adoption process super easy."
• "We had plenty of time to look around and play with the cats to see who we bonded with."
• "Love this place. We adopted a dog years ago and last year I adopted a cat."
• "We just brought home Sawyer and it is clear that he loves us as much as we love him."
• "We adopted Baxter, an eight year old lab Rottweiler mix. He was chipped before we left for free."
• "They foster over 400 kittens each summer."
• "Once they saw our connection with him they held him for us until he was neutered and officially ready to come home."

Cons:

• "Don’t go here to adopt a pet... They will turn you away if you don’t bring the Deed to your house in or the rental lease from your apartment."
• "The staff is literally so rude, they try and discourage to fill out adoption papers and belittle you when asking about adoption."
• "I was told I could not adopt the one I wanted because she was only available by adopting another cat as well."
• "I begged her just to wait 5 min because my family was on their way, but she gave the kitten away to the other people."
• "Why do they have animal shelters? I called last week to adopt a cat they said during covid-19 they not adopting any animals like seriously?"
• "You pretty much have to provide your entire life story just to pet a cat which is just ridiculous."
• "I'm constantly checking out this site to see if they have any available birds and find it rather odd when showing up to adopt fill out paperwork just to be told to comeback and later discover it was given to someone else."

Staff and Volunteers

Pros:

• "The people working/volunteering at this shelter were friendly and helpful to us."
• "You couldn't ask for a more dedicated employee who always goes above and beyond for the animals at the shelter."
• "I give 5 stars for the service and 10 stars for humanity."
• "The women I dealt with were courteous, caring, accommodating, and wonderful."
• "Every single person in there should be commended for friendliness and competency, they assisted me, without hesitation, with my difficult situation."
• "The staff really does care about the animals in their care."
• "The two women who run the kitten foster program go above and beyond."

Cons:

• "Spoke to a rude lady."
• "STAY FAR AWAY FROM THIS PLACE!! THEY SHOULD SHUT DOWN FOR HOW THEY OPERATE!!!! 😡😡😡😡😡😡😡😡😡😡"
• "The staff is rude and not helpful whatsoever."
• "People who work here is so rude!!!"
• "She was heartless."
• "Extraordinarily unfriendly staff! They don't even seem to like the animals!"
• "Worst shelter in AMERICA. The employees are rude beyond any type of measure, they have ridiculous policies and are just awful individuals."

Facility and Adoption Experience

Pros:

• "Having never been there, I can honestly say that it made my day better to see those people and that facility."
• "Bergen County Animal Shelter is a great place to adopt an animal they go over all the details to make sure that the animal is a good fit for your entire family."
• "The shelter is for the innocent animals not for egos or arrogance or opinions and skepticism."
• "The shelter was also very clean and orderly, there were no detectable 'animal' odors."
• "I like being able to see the dogs and not just look up pictures on the internet so I like that this facility has convenient viewing hours."
• "This is an AWESOME Shelter. Best Thing about it: It's a No-Kill Shelter."
• "When we were previewing the dogs in their kennels, I noticed that the cages were clean and I did not seem to detect any offensive odors and I have a sensitive nose."

Cons:

• "I hate this place. I've had a previous bad experience with this shelter more than one time."
• "It's unfortunate we must encounter sheer unprofessionalism when all we want to do is take home a loving pet to become a part of our family."
• "This place is shameful."
• "Very bad place and staff."
• "It's a real shame. . ., they only accept animals from their own county."
• "Upon arrival, it was clear the administrative staff were preparing to close and were not interested in entertaining us."
• "They are working there for the government money and they are don’t care about what you bring to them!"

Support and Assistance

Pros:

• "I do TNR for feral cats on my block in Teaneck and they have been amazing at helping me spay and neuter them."
• "The rescuer was very nice and gentle with animal, she explained me everything that raccoon will be safe now."
• "Staff were all very friendly."
• "They are friendly and helpful when called upon."
• "I’ve adopted many animals here and they all are well cared for well fed and have all their shots."
• "The shelter makes incredible effort to ensure all animals brought in are safely placed."
• "They are a huge help in the mission to spay/neuter feral cats."

Cons:

• "These people are monsters!!!!! I called to see if they could connect me with any groups that help out with veterinary costs, and whoever was on the phone was INSISTING I SURRENDER MY ESA DOG."
• "I have been calling them to help getting the animals out of my backyard and they claimed that they are full and cannot take more cats at this time."
• "I am not recommending BERGEN COUNTY Shelter in Teterboro for a bunny adoption."
• "One of the workers here dumped a 4 month old kitten we rescued out on our street and the other workers had the nerve to lie to our faces about it."
• "Our trusted family vet tells us our recently adopted shelter dog, Buddy, has kennel tail syndrome and that the first inch of his tail is dead tissue."
• "After 5-10 minutes of laughter from the lady and her co workers she finally answers and says they can’t take it."
• "They also do not care about helping animals. They will tell you every lie just to make money. DISGUSTING."