Midas Reviews Summary

Customer Service

Pros:

• "These guys are efficient at their jobs."
• "The staff here is excellent especially Mike&Manny who made sure my car was in tip-top condition."
• "Quick and professional. Offered to give me a ride home while the job was being performed."
• "Not only was the service quick and exceptional but Gil and his team went out of their way to help us."
• "The guys at the shop were very accommodating and helpful, even though I just walked-in without appointment and they were super busy."
• "Staff is kind, friendly, patient, and very cooperative."
• "Mike and Manny were super professional, super friendly and informative!"

Cons:

• "They tried to blame the service or lack of on the new guy!!"
• "I waited for 40 mins and no one took my vehicle."
• "This store does not honor appointments or does it care about wasting customers time."
• "They get really busy. Guy that was working the desk was rude af last time I went there."
• "The manager was rude and kept interrupting me."
• "Unprofessional behavior, no value for time."
• "Worst management, even though you take appointment does not mean you have confirmed timeslot, they don’t respect your time."

Quality of Work

Pros:

• "I recently had the opportunity to utilize the oil change services offered by Mike and his team at Midas, and I must say I was thoroughly impressed."
• "It’s been several months and my car still runs with 0 problems."
• "Great service very professional."
• "But to my surprise the store manager Mike was honest and went out of his way to educate me further about my vehicle."
• "I am so happy I came across this Midas! I have a closer one to my home but I would drive to this one just for the staff and the amazing job they did on my car!"
• "I ended up getting new wheels and was able to pick up my daughter safely and on time. Thank you for the great customer service."
• "They actually took the time to diagnose my car properly and fix it correctly."

Cons:

• "They never flushed my brake fluid, I know this because my dad is a mechanic for over 25 years and he told me that they didn't even touch it."
• "Nevertheless, they tried to charge me over 500.00 to fix the issue with car but I went somewhere else and paid 300.00 for parts and labor."
• "Buyer beware. Overpriced, and Faulty Auto Parts!!!"
• "Have no idea what they doing! Con artist...."
• "After this I'm done with Midas!"
• "The man who is Chinese gave me a price on front brakes with rotors and brake pads of $310.00 when I went there the bill was $705.30."
• "They put reused wiper blade on my car and they were horrible."

Price and Transparency

Pros:

• "This was my first time to this location. The owner was very professional and courteous and friendly. My car needed the catalytic converters and other pieces and he gave me a very good price."
• "Manny even found me some money saving coupons on their website which were applied to the final total."
• "The prices were transparent and very reasonable."
• "They stayed late to make sure that it was done."
• "Very honest shop they checked my car and told me exactly what the dealer told me and charged me half the price and saved me money."
• "Manny and Mike are very upfront and straightforward about the work that needs to be done and do their best to save as much money as they can for you."
• "The manager gave me a list of safety issues and what can wait."

Cons:

• "$90 Groupon wasn't honored due to I have an Audi. Supposedly, taking off $230.00.... I spend a little over $500.00."
• "One word expensive! Parts are about $40 overpriced. Labor cost is way too expensive."
• "Totally garbage experience from start to finish, and now I’m down $2000."
• "I paid for a wheel alignment and upon picking up my car they refused to give me a printout showing me the before and after of my wheel position."
• "This shop essentially took almost $2000 of my money to try to fix my air conditioning, however the parts they installed were total garbage and did not work, and the entire job was done incorrectly."
• "They keep lying and convinced me to change front wheel brakes and rotor with a charge more than 300 bucks."
• "I paid for an oil change and was also charged again for an oil filter cap (even though it was supposed to be included in the oil change) but it ended up DESTROYING my vehicle."