Pep Boys Reviews Summary

Customer Service

Pros:

• "A big thank you to Greg, Mike and Brian and the whole team at the Glenside pep boys."
• "Very friendly, helpful, patient and knowledgeable."
• "The staff there were respectful and diligent. They fixed up my car and explained each step."
• "Absolutely amazing customer service."
• "Great customer service and fair prices."
• "Aaron was super friendly and answered a few questions I had."
• "Aaron is always pleasant & so very helpful."

Cons:

• "I will continue to spread the word about such a deceptive company!"
• "Neil Ramcharan from cooperate was rude when speaking with me."
• "The person was rude and condescending telling us to take the car back and they will look at it when they have time."
• "Greg was beyond rude."
• "When I went to pick up my car the cashier Mike was very rude."
• "The customer service at this place is some of the worst I have ever witnessed."
• "They are rude & trashed my car!"

Quality of Work

Pros:

• "These guys took good care of my car, I'm very pleased with the work performed."
• "Their service was quick and extremely reasonably priced."
• "Never have any issues with having my vehicle serviced by 'the Boys'."
• "What more could you ask for, an accurate quote and a job well done by friendly people."
• "They always tell me what is going on with my car and give me options."
• "I have taken my car here multiple times to get fixed and they always do a fantastic job."
• "They gave me a new tire and had me on my way within 50 minutes."

Cons:

• "Got a tire patched there and it was flat within 4 hours."
• "A big chain auto repair shop hires people who don't know how to put a tire on a car."
• "They never showed me my worn old brakes and left trash all over my car."
• "Dishonest. I took my car for an oil change. They recommended $1200 worth of 'needed work'."
• "I brought my car in for an inspection and they broke my windshield."
• "The mechanics at Pep Boys were extremely nice and helpful."
• "They are horrible businesses people. Taking money no reason from innocent people."

Facilities

Pros:

• "Their waiting room and bathrooms are super clean."
• "There is a good waiting area with wifi."
• "The waiting area is clean and well done."
• "The place is very clean with a nice AC reception area to watch TV or have some coffee."
• "It's important to note that the customer waiting area and restrooms are consistently well-maintained."
• "The waiting area was clean and I was serviced with a smile."

Cons:

• "This shop will take advantage of you, BEWARE of Mike Hillard and crew."

Appointment and Timing

Pros:

• "The ease of scheduling appointments online is so appreciated."
• "The car was finished in the exact time they told me they called me."
• "They were able to get it done within hours instead having to wait until the next day!"
• "My car was ready for me in by the end of morning."
• "Great experience! I came in at 8 am for a new battery and was helped immediately with a smile."