Mavis Discount Tire Reviews Summary

Category: Tire shop Jersey City, New Jersey

Address: 725 NJ-440, Jersey City, NJ 07304, USA

Phone: +12013546752

Rating: 4.6
based on 248 reviews.

Customer Service

Pros:

  • "Definitely recommend them. Thanks so much for getting me back on the road so quickly."
  • "The staff were wonderful! Friendly and helpful."
  • "Everyone was courteous and professional. All of the staff had appropriate uniforms and the establishment itself was neat clean and warm."
  • "The staff there are very professional and friendly."
  • "Service was kind and quick and I would highly recommend this place!"
  • "The employees were attentive and positive."
  • "The staff was very friendly and accommodating."

Cons:

  • "This place is not even worth the one star. Horrible service. Mechanics do not know what they’re doing."
  • "After speaking with the manager 3 times that day and bring promised a call back when I should bring the car in, I never received a call and my phone calls weren't bring answered."
  • "Surprised that not everyone at this place is fired yet... They are actually running a scam."
  • "Poor customer service. Went there to get brake pads and rotors replaced... Felt that i was scammed."
  • "The wait was outrages my appointment was for 4 pm... left at 7:30."
  • "They like to waiste your time and keep changing you appointments. I'm waiting 4 days for them to get a tire I ordered."
  • "The manager were awful rude and sarcastic!!!"

Honesty and Transparency

Pros:

  • "They are professional, and honest with their services. Very very polite. I highly recommend them."
  • "I am giving MAVIS TIRE JERSEY CITY star review is because they were understanding, dependable and transparent through my whole ordeal."
  • "I really appreciate the honesty."
  • "Freddy one of the employees was honest enough to tell me that the screw was not embedded enough in the tire to cause a leak."
  • "He did not charge me anything."
  • "They repaired them right away and didn’t want to charge me!"
  • "Huge thanks to the Mavis team in JC for their integrity."

Cons:

  • "This store scams customer for unnecessary services especially females and Seniors citizens."
  • "Don't let them make up problems that doesn't exist."
  • "What kind of scam is he pulling. He is trying to scam me because I am a woman."
  • "greedy and dishonest... This guy lied to sell one extra tire - he didn’t care if he was tricking me into missing a whole day."
  • "Very dishonest garage. I called in advance to confirm they had the tires I ordered... Worst is that they are trying to explain it is my fault."
  • "They lied about my motor mount being worn out."
  • "I found them to be completely unscrupulous! Do not trust anything they say!"

Efficiency and Timeliness

Pros:

  • "The wait was under two hours."
  • "Walked in to schedule an oil change but they were able to take me right away."
  • "Had my tire repaired at the Mavis in Jersey City on Route 440; In and out in less than an hour."
  • "I was able to get in and out of the store pretty quickly."
  • "In less than 15 min my vehicle was ready to go."
  • "I scheduled an appointment at 12pm and drove out before 2pm with the tire fixed."
  • "Came in for a tire repair and was expected to have it done by close of business because they were super busy, but it was done 2hrs ahead of time!"

Cons:

  • "I really was ready to give this place a 5 star review... Well it wasn’t, and I had to take an hour Uber to and from work because they missed their deadline."
  • "The wait was outrages my appointment was for 4 pm... Took another hour to get it done."
  • "I had an appointment to get a new tire and showed up 20-25 mins early and somehow people that showed up after me left before me. I was there THREE hours because all they do is joke around with each other instead of working."
  • "I had scheduled the work in advance and brought the car in at 10 am but it wasn't finished until 9 pm that night."
  • "Terrible experience overall... Waited the entire day and into the following morning Saturday. Still no call."
  • "Worse tire place ever. Waited for over 4 hours for an 8 minute job."
  • "The wait was outrages my appointment was for 4 pm... still no tire."

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