"Definitely recommend them. Thanks so much for getting me back on the road so quickly."
"The staff were wonderful! Friendly and helpful."
"Everyone was courteous and professional. All of the staff had appropriate uniforms and the establishment itself was neat clean and warm."
"The staff there are very professional and friendly."
"Service was kind and quick and I would highly recommend this place!"
"The employees were attentive and positive."
"The staff was very friendly and accommodating."
Cons:
"This place is not even worth the one star. Horrible service. Mechanics do not know what they’re doing."
"After speaking with the manager 3 times that day and bring promised a call back when I should bring the car in, I never received a call and my phone calls weren't bring answered."
"Surprised that not everyone at this place is fired yet... They are actually running a scam."
"Poor customer service. Went there to get brake pads and rotors replaced... Felt that i was scammed."
"The wait was outrages my appointment was for 4 pm... left at 7:30."
"They like to waiste your time and keep changing you appointments. I'm waiting 4 days for them to get a tire I ordered."
"The manager were awful rude and sarcastic!!!"
Honesty and Transparency
Pros:
"They are professional, and honest with their services. Very very polite. I highly recommend them."
"I am giving MAVIS TIRE JERSEY CITY star review is because they were understanding, dependable and transparent through my whole ordeal."
"I really appreciate the honesty."
"Freddy one of the employees was honest enough to tell me that the screw was not embedded enough in the tire to cause a leak."
"He did not charge me anything."
"They repaired them right away and didn’t want to charge me!"
"Huge thanks to the Mavis team in JC for their integrity."
Cons:
"This store scams customer for unnecessary services especially females and Seniors citizens."
"Don't let them make up problems that doesn't exist."
"What kind of scam is he pulling. He is trying to scam me because I am a woman."
"greedy and dishonest... This guy lied to sell one extra tire - he didn’t care if he was tricking me into missing a whole day."
"Very dishonest garage. I called in advance to confirm they had the tires I ordered... Worst is that they are trying to explain it is my fault."
"They lied about my motor mount being worn out."
"I found them to be completely unscrupulous! Do not trust anything they say!"
Efficiency and Timeliness
Pros:
"The wait was under two hours."
"Walked in to schedule an oil change but they were able to take me right away."
"Had my tire repaired at the Mavis in Jersey City on Route 440; In and out in less than an hour."
"I was able to get in and out of the store pretty quickly."
"In less than 15 min my vehicle was ready to go."
"I scheduled an appointment at 12pm and drove out before 2pm with the tire fixed."
"Came in for a tire repair and was expected to have it done by close of business because they were super busy, but it was done 2hrs ahead of time!"
Cons:
"I really was ready to give this place a 5 star review... Well it wasn’t, and I had to take an hour Uber to and from work because they missed their deadline."
"The wait was outrages my appointment was for 4 pm... Took another hour to get it done."
"I had an appointment to get a new tire and showed up 20-25 mins early and somehow people that showed up after me left before me. I was there THREE hours because all they do is joke around with each other instead of working."
"I had scheduled the work in advance and brought the car in at 10 am but it wasn't finished until 9 pm that night."
"Terrible experience overall... Waited the entire day and into the following morning Saturday. Still no call."
"Worse tire place ever. Waited for over 4 hours for an 8 minute job."
"The wait was outrages my appointment was for 4 pm... still no tire."