"Mike the new Service manager was exceptionally accommodating."
"Ronnie was very friendly and customer oriented."
"He is so kind and really cares about customer satisfaction!"
"Thank you Sean! Another wonderful experience!"
Cons:
"The service however, really needs to be addressed!!"
"They didn’t balance my tires correctly, check my car prior to an alignment or do an alignment, then lied about it."
"The worker actually threatened the customer by saying if you don't calm down I will tell my mechanic to take even more time."
"Thoroughly embarrassing and childlike, I would not do business with this place if it were the only mechanic in town."
"Horrible attention to detail. Never again."
"I yelled in to not lift it from there and was completely ignored."
"Manager was very lazy, slow, and could care less about other peoples schedules."
Quality of Work
Pros:
"They found a nail in the tire, they fixed it, checked the other 3 tires...no charge!"
"One of the best car repair experiences I've ever had. I'll be back! Best in the biz!"
"Fair pricing and great quality of work."
"The staff here were very friendly and knowledgeable."
"I’ve been coming here for at least 15 years… service is always great."
"This location has been pretty helpful since the Mavis merger with STS, recommend this location for any tire and alignment services."
"The managers and staff did a great job at diagnosing my car and telling me exactly what the problem was."
Cons:
"Three attempts, two different locations and a total of 8 hours wasted on a weekend."
"Three of the tires these people sold me not long ago are dry rotted."
"They put ow20 in my Nissan Maxima, the wrong oil can cause serious damage to a vehicles engine."
"Just had all tires replaced on my 2009 f250. Today went to check air and discovered they never replaced front valve stems."
"But how long should it take to install four tires and an oil change? Now it's Friday 3:00 PM and still not done!"
"They didn't even start on my job until close to 3pm."
"Got 2 new front tires and an alignment done. After 5k miles the insides were completely worn down and the tires were ruined."
Price and Value
Pros:
"Great experience. Great service. I’ll Be Back 😉👍"
"Pricing was fair and better than other places."
"Prices are great. Highly recommend."
"Their prices are also reasonable, and the work they’ve done has always been excellent!"
"The staff worked on my front brakes and gave me a price I can afford as well."
"Great prices too!"
"I got a new car battery at a good price I can afford."
Cons:
"Overpriced to say the least close to $500 for two tires on a stock ford f150."
"They charged me $300 for a new battery and then told me that I needed a new alternator."
"On top of this, we were charged a freight charge because the tires had to be ordered!"
"I spent 200 dollars on an alignment, rotation and oil change to now be stuck with a rental car, tow charges and about 800 dollars in repairs..."
"But if you go with them, be prepared to pay for services you didn't ask for (i.e. unneeded oil changes or fluid replacements)."
"Mavis will upsell you, chop up your car, overcharge, and ghost you."
"I really hope people are checking to see how much they're being charged for labor!!!"
Professionalism and Honesty
Pros:
"I have to say, Winfield is one of the hardest working, honest and friendly mechanics I've ever come across."
"Never doubt the kindness of strangers and if you have a choice go visit these guys. They're good people."
"They wouldn't accept payment or a gratuity and just wanted me to be safe."
"He showed me the nail that he removed from my tire and explained what he had to do to repair the tire."
"These guys are the absolute best would recommend them to any of my friends and family."
"He'll give you an honest opinion every time, and always does quality work."
"They really go everything in detail with you and do not try to up-sell you anything."
Cons:
"I was misled being told that my car was safe to drive."
"Turns out he lied directly to me."
"The front-desk guy Tom, will try to make it clear that any work they do on your car to resolve any issues is 'in the name of customer satisfaction and as a favor to you,' and then has the audacity to request you give them a 5 star google review rating."
"I yelled in to not lift it from there and was completely ignored."
"Manager proceeds to yell at me 'get the F out of here right now' and continues to swear and use profanity."
"When I walked in Brian and another guy were arguing about the customers truck not being given to him quick enough."
"The mechanic was adamant that cutting the liners was the best option because it saved him time."