"The staff at American Tire is always so friendly and helpful when I bring my car in."
"Everyone from the front desk to the mechanics were friendly and willing to answer any questions."
"Customer service was great, I felt respected and valued as a woman and customer."
"The gentlemen you helped me was kind and friendly, and they fixed the problem for me. No Charge."
"The staff at American Tire are professional courteous and honest!"
"The guys behind the desk always friendly, professional and courteous."
"Mike especially has great customer service skills and called to explain everything to me before doing any work."
Cons:
"The owner copped an attitude with me when I went back for a front hub which I didn’t want to do because I thought it was expensive."
"SHAME ON AMERICAN TIRE FLEMINGTON FOR YOUR DISHONESTY."
"Lost a long time customer."
"Never again. I brought my car in for alignment. After paying around $200, I was told there was no way to adjust the camber, so the car was still not aligned."
"I will never use them again."
"I will never go there again. The owner copped an attitude with me when I went back for a front hub which I didn’t want to do because I thought it was expensive."
"I will be bad mouthing this company for the rest of my life."
Pricing and Value
Pros:
"Put in a quote online and within an hour was called with a better price."
"Completed in 4 hrs for a competitive fair price."
"Price was better than I was quoted from Jeep dealer."
"They provide great tire prices and they stand behind their work, and tires."
"The team also provides service at the lowest cost possible to me, often applying discounts I didn't even know about."
"They always beat the best prices that you can find online."
"They even matched the two warehouse club prices in town!"
Cons:
"However, recently, while I had Road Hazard on the tires, which means a FREE repair I had to wait 11 days for 1 front tire, and was charged $48 to install it, a real rip off in my book."
"I was still charged $175 plus the cost of the repair, making an oxygen sensor replacement $735."
"Proposed work was way overpriced."
"Last quote for two tires was $250 over competition. And they don’t honor their free rotation and charge you."
"The company charges a lot for an oil change."
"They didn't tighten all the tires and, on one of them, the bolts/nuts were so loose the tire could have flown off on the highway!!!"
"Last visit they charged me for a battery that they never replaced and i got stuck with a dead battery."
Quality of Service
Pros:
"Flawless scheduling and service appt for 4 tires and alignment."
"The service was completed within the hour and then I was on my way to work."
"They have completed all repairs to a high standard, and gone beyond expectations when sourcing parts has been difficult."
"They got it fixed quickly."
"They took excellent care of my car, and went above and beyond for me, every step of the way."
"They fixed the flat quickly and rotated my tires as well."
"They fixed me up and gave me the best tire alignment I've ever received."