"Their staff went above and beyond to accommodate me (despite me being late to appt) and were all so friendly and professional."
"The techs and service people were very patient and understanding that we were crossing our t’s and dotting our i’s since the vehicle is for a new driver."
"They treat every body like family."
"Their staff is professional and very polite."
"Everyone I interacted with was very helpful and friendly."
"The staff was extremely polite and respectful, something that is often lacking today."
"The staff take their time to listen to your issues, explain what they find as well as their recommendations to remedy those issues."
Cons:
"I am very dissapointed with the service I received a week ago."
"Definitively, I don't recommend this place. They are no different than any other current parts replacement shop."
"I walk away knowing true customer service is not found here."
"When I dropped my car off for inspection and an oil change, they didn't have a record of my appointment."
"I felt so frustrated and scammed."
"Unfortunately after using this repair shop for so many years... I will NOT be returning."
"I would never recommend this place to anyone they do not care about their customers just their money."
Convenience
Pros:
"They will drive you to work, if you work near their garage."
"They provide me with a cost estimate before they do the work and they are very good at getting the work done on time."
"I was able to schedule my appointment online and I dropped my car overnight for work to begin the next day."
"They even dropped my truck off at my home."
"Dave's called me after the work was done and offered to drop the car off at my house."
"Being able to do everything on my phone was very helpful as I dropped my vehicle off and was busy throughout the day."
"I utilized the free service of picking you up at home to retrieve your car."
Cons:
"Bring it to a Ford dealer and they want to know who worked on this A/C system as dye was all over the motor."
"The only thing i would change if we could get a text a couple of days in advance so u know how to plan."
"The tech said that I would have to pay for another inspection because they have to reinspect the entire truck again."
"They also said my back breaks were in terrible shape and pads and routers needed to be changed."
"Overall, they wanted to charge me $1200 to fix things that weren’t broken."
"The pressure test and labor to tighten the hose was yet another cost to me as well as time to take the vehicle out of daily service."
"For the same repair, the labor cost me $170, the driveshaft didn't need to be dropped. Total cost of the job is $320... I would say stay away."
Trust and Professionalism
Pros:
"This garage has 100% of my trust."
"Minor or major problems, they are always willing to speak with you and give you their best advice."
"I trust the folks at Dave’s to do great work without adding any unnecessary items."
"I’m really happy I found Dave’s because they make my life so much easier each time I need my car looked at."
"I would recommend Dave's Automotive to anyone looking for a reliable and accommodating mechanic."
"Every time I have used them they have been extremely professional, on time, clean and print has been affordable."
"I highly recommend Dave's Automotive for their professionalism, convenience, and outstanding customer service."
Cons:
"Their prices are outrageous."
"I have been bringing two vehicles there for oil leaks more than once and they are yet to find the issue."
"Now I'm having someone else look at them."
"The technician had no clue what he/she was doing."
"This place wants nothing more than to force people who don't have any car knowledge into paying unnecessary amounts of money."
"When I questioned about the high labor cost, I was told they would have drop the driveshaft to repair... I would not recommend Dave's automotive to anyone. I would say stay away."