Dave's Automotive Reviews Summary

Category: Auto repair shop

Address: 114 Main St, Stockertown, PA 18083, USA

Phone: +16107591168

Rating: 4.9
based on 194 reviews.

Customer Service

Pros:

  • "Their staff went above and beyond to accommodate me (despite me being late to appt) and were all so friendly and professional."
  • "The techs and service people were very patient and understanding that we were crossing our t’s and dotting our i’s since the vehicle is for a new driver."
  • "They treat every body like family."
  • "Their staff is professional and very polite."
  • "Everyone I interacted with was very helpful and friendly."
  • "The staff was extremely polite and respectful, something that is often lacking today."
  • "The staff take their time to listen to your issues, explain what they find as well as their recommendations to remedy those issues."

Cons:

  • "I am very dissapointed with the service I received a week ago."
  • "Definitively, I don't recommend this place. They are no different than any other current parts replacement shop."
  • "I walk away knowing true customer service is not found here."
  • "When I dropped my car off for inspection and an oil change, they didn't have a record of my appointment."
  • "I felt so frustrated and scammed."
  • "Unfortunately after using this repair shop for so many years... I will NOT be returning."
  • "I would never recommend this place to anyone they do not care about their customers just their money."

Convenience

Pros:

  • "They will drive you to work, if you work near their garage."
  • "They provide me with a cost estimate before they do the work and they are very good at getting the work done on time."
  • "I was able to schedule my appointment online and I dropped my car overnight for work to begin the next day."
  • "They even dropped my truck off at my home."
  • "Dave's called me after the work was done and offered to drop the car off at my house."
  • "Being able to do everything on my phone was very helpful as I dropped my vehicle off and was busy throughout the day."
  • "I utilized the free service of picking you up at home to retrieve your car."

Cons:

  • "Bring it to a Ford dealer and they want to know who worked on this A/C system as dye was all over the motor."
  • "The only thing i would change if we could get a text a couple of days in advance so u know how to plan."
  • "The tech said that I would have to pay for another inspection because they have to reinspect the entire truck again."
  • "They also said my back breaks were in terrible shape and pads and routers needed to be changed."
  • "Overall, they wanted to charge me $1200 to fix things that weren’t broken."
  • "The pressure test and labor to tighten the hose was yet another cost to me as well as time to take the vehicle out of daily service."
  • "For the same repair, the labor cost me $170, the driveshaft didn't need to be dropped. Total cost of the job is $320... I would say stay away."

Trust and Professionalism

Pros:

  • "This garage has 100% of my trust."
  • "Minor or major problems, they are always willing to speak with you and give you their best advice."
  • "I trust the folks at Dave’s to do great work without adding any unnecessary items."
  • "I’m really happy I found Dave’s because they make my life so much easier each time I need my car looked at."
  • "I would recommend Dave's Automotive to anyone looking for a reliable and accommodating mechanic."
  • "Every time I have used them they have been extremely professional, on time, clean and print has been affordable."
  • "I highly recommend Dave's Automotive for their professionalism, convenience, and outstanding customer service."

Cons:

  • "Their prices are outrageous."
  • "I have been bringing two vehicles there for oil leaks more than once and they are yet to find the issue."
  • "Now I'm having someone else look at them."
  • "The technician had no clue what he/she was doing."
  • "This place wants nothing more than to force people who don't have any car knowledge into paying unnecessary amounts of money."
  • "When I questioned about the high labor cost, I was told they would have drop the driveshaft to repair... I would not recommend Dave's automotive to anyone. I would say stay away."
  • "Definitely not your neighborhood garage."

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