Address: 820 W Springfield Rd, Springfield, PA 19064, USA
Phone: +16103281300
Rating: 3.7
based on 183 reviews.
Customer Service
Pros:
"Everyone from the person who answered the phone, the lady who checked us in, the veterinarian and the vet tech were all so nice."
"The people here are warm and caring. They make you and your pet feel important, part of the family."
"Everyone was SO kind and helpful. More importantly, they were excellent with my dog."
"Thank you Dr. Snyder and all the staff for greeting our new puppy Sammie with hugs and kisses!"
"The staff were extremely compassionate and caring during a scary situation."
"The staff and doctors have always been very caring and kind with my pet and this visit was the same."
"The staff was great with taking care our dog and great with communicating me (I was a bit hysterical)."
Cons:
"However, a ridiculous woman in scrubs self-righteously assured me in a haughty manner that 'we're just in the back there putting hurt animals back together!'"
"I felt like each time I asked a question to a vet tech, I was being a pain to them, like I was bothering them."
"The woman at the front desk gave a nasty attitude as soon as he walked in the door."
"This was doctor Mitchell. Incredibly rude and unprofessional."
"Dr.Lewis was VERY unprofessional, I was totally upset & overwhelmed."
"While my pup was laying on the table and my girlfriend is balling her eyes out the receptionist has the balls to come back and remind us our bill is ready up front."
"When I walked in, the woman at the front desk did not acknowledge me at all."
Cost & Pricing
Pros:
"Vca is very reasonable."
"Pricing seems on par with what I'd expect to keep my dog from dying prematurely while being seen by specialists."
"They try to find different financial options and go over them with you, because they know how pricey things can be."
"They honored my 'first free exam' coupon which was very convenient."
"The prices are reasonable."
"It was affordable as well, thought it might by too expensive bc it’s an emergency vet but it was more affordable than my regular."
"They brought in the treatment plan and final cost before they started, and it was extremely reasonable."
Cons:
"Their costs are quite a bit steeper than other vets in the area."
"$407 for dewormer visit of a cat they saw only a few months ago."
"Price gouging alive and well just like is mentioned in all the other reviews."
"$130 just to walk through the door??? No, I think that's taking advantage of people and states that the money is more important."
"$265.58 seems a bit excessive for an ear exam and a bottle of drops."
"They charged me almost TWO THOUSAND DOLLARS, who the hell has that kind of money."
"We were stunned by a bill of $930.65 which included $534.90 for an ultrasound."
Professionalism
Pros:
"They quickly evaluated him and because miraculously there was no major artery damage they delayed surgery an hour or two to treat a dog hit by a car."
"Dr. Flemming did an wonderful job and Donna was phenomenal!! Everyone is always knowledgeable and friendly."
"Dr.wintergrass was so helpful and sweet! It gave me great comfort knowing she was looking after Shelby!"
"Highly recommend Dr Smagala! She is BY FAR the best vet I’ve ever encountered."
"Dr. Raven and the staff took such good care of our girl."
"Our Visit was with VMD Abbey Earle and she was just everything that you would want your Veterinarian to be!"
"Dr. Tannert was so helpful and informative."
Cons:
"The vet was somewhat cold and did not tell us what could possibly be wrong with our dog- she just jumped right into medical options $$$."
"They did ultrasound which revealed nothing and tried to rush us into surgery on Wednesday to remove and biopsy lump for additional $1000."
"I felt like we were expected to approve 'a treatment' they weren't even clarifying for us."
"They will charge you, give you medication that is not needed and misdiagnose your dog."
"This vet has no clue what they are doing with animals, but they are good at ripping off clients."
"Such heartless people, take your pet somewhere else unless you want them to die for the dumbest reasons."
"Then they turn up with a $3000 estimate of all these tests that they want to perform with no guarantee that those test will tell us anything more than we already know."