Maserati Central New Jersey Reviews Summary

Category: Maserati dealer

Address: 816 US-1 North, Edison, NJ 08817, USA

Phone: +18334596558

Rating: 4.5
based on 139 reviews.

Customer Service

Pros:

  • "We had the best car buying experience with Santiago!"
  • "Nick, was professional, never pushy and extremely helpful as I went through the test drive and purchase process."
  • "Finance was also super easy working with Niel, great guy and super helpful!"
  • "I am very happy with the professionalism his team provided after our misunderstanding."
  • "What a great experience we had with Russell. It was absolutely a pleasure buying a car from him."
  • "Bought a Maserati Ghibli from Juan Dominguez… personable, knowledgeable…a genuine person to deal with."
  • "The team at Maserati Central NJ really understands what it means to provide top-notch customer service."

Cons:

  • "DON'T WASTE YOUR MONEY! DON'T WASTE YOUR TIME!"
  • "Arrived and told I’d be charged 3% if I used credit card! Manager pointed to a tiny sign on his desk."
  • "Sent me several emails inviting me to come test drive and made me come drive up there 30 minutes to do a test drive and then told me 'we can just go around the parking lot'."
  • "The service representative was very unprofessional."
  • "Really sad to say that I will never be coming back to this location again nor will I recommend this place to anyone ever again."
  • "Called the service department, they never pick up the phone, left a few messages, they never call back!!"
  • "They made me wait for 45 mins as they could not find the key or the person who had the key and again I had to keep asking they were missing !!!! Bad customer service !!!"

Vehicle Quality

Pros:

  • "The corvette was in immaculate condition too."
  • "Great service from Maserati of Central Jersey! I recently had regular maintenance on my Maserati Levante, 4 new tires, & a detail… the car came back looking like new."
  • "I love the car and would definitely use this dealership and Nick again."
  • "I highly recommend going to see Mike at this dealership."
  • "Exceptionally professional, always do fantastic work and go above and beyond to make a client happy."
  • "I would definitely recommend Juan Dominguez and Maserati of Central New Jersey to my family, friends and anyone who is interested in a new or used luxury vehicle."
  • "I am very pleased with the service I have received at Maserati of Central NJ in Edison."

Cons:

  • "The car had broken motor mounts, twisted CV boots, leaking exhaust and the brakes were within 1mm of service limit."
  • "Bought a 3 year old Range Rover, price was fair, salesperson, Juan Dominguez was responsible and easy to communicate with. I was disappointed in a number of tech and cosmetic issues with the car after purchase."
  • "They overcharged me on a deposit and my registration."
  • "I when to the dealership on Saturday 15 minutes before closing I was told to come back on Monday to purchase the car I want the salesman took my information never say anything about a deposit when I go back this morning at 10:15 am I was told somebody else has a deposit in the car making me lose my time and lose my business."
  • "Brought this car 3 weeks ago to fix a problem in the center console, shaking in the car and the AC, which was is common problem in Maserati, they said they fixed it, and they will replace the center console, after a week am still having the same problems with the AC and the car shakes badly!"
  • "Quoted me repairs for my Ferrari for over $44,000 with numerous services and repairs that were completely unnecessary."
  • "I purchased an exorbitantly expensive pre owned luxury vehicle from this dealer... Almost four months later, and after repeated calls, empty promises and lies, gap claim HAS STILL NOT BEEN PAID, and no refund issued."

Financial Services

Pros:

  • "I Will Definitely Recommend & Looking Forward To Purchasing Again. Thanks Nick!"
  • "Juan and the financial manager stayed hours late to help ensure that the purchase went through so I wouldn't have to travel back and forth again."
  • "Jeff Berger, the Finance Manager, helped us with financing the vehicle. He is sharp and also made the process seamless."
  • "I financed it through them, and opted to get the extended warranty and gap coverage, both of which were also exorbitantly priced."
  • "Juan is honest and is able to offer a great price for her old car for trade in."
  • "The entire process was seamless and stress-free thanks to Juan's professionalism and expertise."
  • "I am grateful to Juan Dominguez for assisting me every step of the process."

Thanks! Your review is awaiting moderation.