The Home Depot Reviews Summary

Category: Home improvement store

Address: 10 Gateway Blvd, Patchogue, NY 11772, USA

Phone: +16312864665

Rating: 4.1
based on 126 reviews.

Customer Service

Pros:

  • "The staff is super helpful and friendly."
  • "This is the best Home Depot that I've ever been to. Stopped in this morning with a bunch of returns and Bennett went above and beyond with his customer service."
  • "Rosa was very helpful."
  • "Great place! Extremely helpful staff members."
  • "Nicest people all the time, every time I visit this Home Depot."
  • "Love Home Depot most of the staff is very helpful. Everything is usually in stock or a neighboring store."
  • "Home Depot has the best employees. They go out of their way to help, often even walking you to the isle where the needed product is."

Cons:

  • "Some employs are rude."
  • "Everyone else was nice except for a lady who is by the self checkout she is brunette with bangs and glasses."
  • "Ask 2 associates for help and both kind of just mumbled and walked away. No help what so ever."
  • "The women at the register was too busy telling me how to take care of my children and complain about how my bag of potting soil got her wet then actually help me actually check out."
  • "When looking for assistance one man gave me rude remarks then started to question if I had even known what a grommet is."
  • "The past week I have had the worst customer service at home depot in patchogue there help loading inventory on vehicles is terrible they are very slow and just say they are very busy even during a weekday."
  • "Managers are not helpful and do not do what they say they are going to."

Store Organization

Pros:

  • "One of the biggest home depot stores in the area with lots of traffic."
  • "Shelves always stocked. Easy in and out. Good parking."
  • "The items are very easy to find."
  • "The store looked great, stocked. I found everything I needed quickly and easily."
  • "Store was well organized."
  • "What can I say, it's a Home Depot. This store, however does have a nice modern register set up, complete with new self check out's and new modern customer service/returns area."
  • "I love going to home depot I look items in while in the store on my app and it directs me to it's location."

Cons:

  • "Well with the covid scenario you have wait outside and they close too early."
  • "Switches in ceiling fans jam, plumbing fixtures loosen up, lightbulbs don't last as long as they say they will and quality of wood? Warped like a pretzel."
  • "Please don't buy big appliances from home depot. Their return policy sucks."
  • "The garden department it’s a complete disaster stuff everywhere open boxes lack of good products."
  • "Absolutely horrible customer service & pretty much the entire store is disorganized."
  • "Everything takes very long to find. It seems like the don’t follow the model of any other store which makes it very difficult for customers to find stuff."
  • "The parking lot it’s always dirty paper empty boxes and the likes. Shopping carts make it impossible for anyone to find a comfortable parking place."

Product Availability and Pricing

Pros:

  • "Visited the flooring dept to buy Pergo laminate flooring. Rene was very helpful and there was a good selection in stock at reasonable prices."
  • "Prices are fair, better than Lowes."
  • "Outstanding customer service provided by Mark, Nick, Louis and Kristina for helping me buying floor sample of a chandelier."
  • "I always come home with what I needed."

Cons:

  • "Normally would give depot a 5, but the wood prices are absolutely atrocious 94$ a sheet for 3/4 inch cdx plywood is robbery."
  • "Went for holiday decorations and paid $13 for a corn stalk."
  • "Purchases $2500 worth of appliances 2 weeks ago from this location. When I received my fridge I was unhappy with the size, it's very small and can not fit the amount of items I need."
  • "But lately they are out of stock on common stuff."
  • "Total joke on matching a dewalt drill that ace hardware and Lowes have on sale this week for $89.00 home Depot wants $129.00."
  • "Nothing but junk sold here."
  • "Placed my order for 4 prehung doors on 9/10/19. Got a call from Home Depot on 10/24/19 that every single door arrived very damaged and can't be picked up."

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