Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Our day started off terribly at Lowe's today in Hazleton... And out of the blue came an angel to offer assistance."
• "She was kind and she helped me get my money's worth with $100.00 off on appliances."
• "The dayshift crew is always helpful, the evening crew leaves a lot to be desired."
• "Bart, in the electrical department was super! Asked me how he could me find what I was looking for."
• "The people that work in the replacement door section and etc... were the kindest most friendly group I've ever encountered."
• "Check-out was a breeze."
• "I decided to ask her for help and without hesitation She got up and helped with what I needed."

Cons:

• "Most of the staff is severely incompetent and unwilling to even try to help."
• "customer service is horrible. 3 guys standing around in one department. asked for help, not one could help."
• "Appliance department and delivery do NOT know anything about their department, not even measurements."
• "I don't know I asked five different people.. no one had the answer."
• "I spent almost 30minutes waiting for assistance, the bell to call for assistance is broken."
• "If I could give it zero stars I would. Worst customer service I have ever delt with."
• "Terrible experience. No one was willing to help."

Store Organization & Stock

Pros:

• "This location was clean and at the time I went. There were a lot of clearance items."
• "They always have what you need if you can find it! The store is so big you can get lost easily."
• "The store is well stocked and everything was easy to find."
• "Lowe's had everything we were looking for."
• "Has everything you need for home projects and construction."
• "if u have a project lowe's has always something I need."
• "I like to go to lowes. They have so many beautiful things, and you can get ideas."

Cons:

• "Very unorganized store with poor morale."
• "They do not reorder when stock is depleted, in store selection is inadequate."
• "Never ever has what were looking for when we are finishing our basement."
• "Stock is full of holes, registers are nowhere staffed."
• "One problem with shopping at this Lowe's is the false inventory."
• "You look up stuff on their website it says they have it in stock you show up to the store and they don't have it."
• "store puts baseboard heat by hydro therm on there shelves damaged, along with gladiator garage storage products on shelves used and damaged for sale."

Checkout & Delivery

Pros:

• "I purchased sheets of plywood and needed them cut. Fast service!"
• "Got in and out fast. Brilliant White semi gloss trim paint....a few small rollers and potting soil and veggie garden dirt."
• "Help is always a button press away."
• "Purchased a new dryer from this store which was easy and the associate was very helpful, so that earned the 1 star rating."
• "The gentleman that helped me with the grill was very nice, helpful and well informed."
• "I bought a frigidaire refrigerator bk in may... the customer service woman Dorothy was a god sent."
• "I would like to thank Cory Jeffrey & the 2 other associates that went completely above & beyond to help me today!!!"

Cons:

• "Ordered a fridge a month ago. They told us it would be here on the 22nd between 8am and 12pm. Never came."
• "Just drive 40 minutes to buy something that was suppose to be on sale online that still wrap up full price in store."
• "So I did an online order for 4 bags thinking I'll get then the next day. Later that evening my order was cancelled."
• "Both self check out lanes were closed."
• "We waited in line about 10 minutes, then when it was our turn to checkout, the cashier looked at us and said, 'I'm closed,' and walked away."
• "Had delivery window 11 am to 3 pm. Told of delay at 2:15 that window now 12:30 to 4:30. Never heard from again."
• "Customer service was poor....no one available to assist with loading a hit water heater into my car."