Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Everyone at Lowe's on Lima Road are so very helpful."
• "The clerks put up with a grumpy individual in a lot of pain due to his lifestyle and age."
• "Positively delightful with great customer service from the screen door dept."
• "I would like to give a huge shoutout to Charley he helped me hookup my dryer by explaining it to me… Charley was very patient and knowledgeable."
• "Greg worked with us to find another one (different make and model) and made a stressful situation better."
• "The sales associate was knowledgeable and professional."
• "Austin in flooring was extremely hard-working in helpful as was head cashier Austin and Cole at Customer Service desk."

Cons:

• "I wish there would be a way to find or track down the costumer service staff here, this is actually not the first time, I waited today like 10 minutes in the tools section, no one showed up."
• "Can't find inventory on the shelves that the website says they have in stock. No one around to help find anything."
• "Very rude. Menards was much more helpful."
• "Worst service ever. Took interacting with 9 associates to find and purchase one item."
• "Every employee in this store who answers phone calls needs to learn to close their mouths long enough to allow their customers to speak."
• "Asked several associates for help and was refused."
• "Waited for sales person to finish helping another customer and he just stood by sales person who was on the phone and ignored us."

Product Availability and Inventory

Pros:

• "The store is always well organized and clean."
• "We found 2 large appliances here that we couldn't find elsewhere. Their prices were good and the delivery was on time."
• "Product selection is always great."
• "Lowe's is one of my favorite places to shop for plants, flowers and other landscaping supplies."
• "This Lowe's has just about everything you'd ever need."
• "Doing a plumbing project and to my surprise Lowes had nearly everything needed."
• "Will price match lumber, which is of better quality than some other stores."

Cons:

• "Their inventory is always off so better call ahead and make sure they have what you need."
• "Look up item online said had 77 went to store oh no we don't have any that were obsolete and new have not came in so online is misleading customers or no one knows what is going on."
• "Some of their fans and fans with ceiling lights are running low on some styles."
• "Missing half the variety available at some competitors stores."
• "Seems like they never have everything I'm looking for."
• "Their plants are welted and dying."
• "Can't find inventory on the shelves that the website says they have in stock."

Delivery and Installation Services

Pros:

• "Had a refrigerator delivered today and they never installed my ice maker and I paid for them to do that."
• "The delivery men were nice and courteous."
• "Tim picked my order, did a great job getting my order, correct & filled quite fast too!"
• "Fridge delivery was excellent, got a call the day before, and then a call day of for the delivery window."
• "Lowes delivered the materials to our house, and again the delivery associate was great."
• "The installation (subcontractor) was outstanding though, I must say."
• "A nice young lady loaded it and wheeled it to the front."