The Home Depot Reviews Summary

Customer Service

Pros:

• "The young man not only told me the right aisle but walked me directly to what I needed!! Excellent customer service!!"
• "Went in early on a Sunday morning and was instantly assisted by Julia who was covering the paint dept."
• "This guy, Vinnie, was helpful, knowledgeable, professional, friendly."
• "I would highly recommend this store to anyone in the area looking for a great shopping experience with exceptional customer service."
• "The veteran that greeted me at the door was super knowledgeable and friendly!"
• "Everybody we interacted with was just super friendly."
• "The standout stars of this visit were undoubtedly two individuals, Navin and Maira, who went above and beyond to ensure that customers like myself had a fantastic shopping experience."

Cons:

• "I received 0 help, ended up finding everything on my own."
• "If you have the opportunity please do not shop here. Discrimination at its finest."
• "Waited for 1.5 hrs to pick up a desk."
• "Some of the male employees here can come off making you (a woman) feel inferior when asking for help on certain products."
• "I literally waited 20 min for No assistance."
• "The worst customer service ever I asked someone for help they said this isn't my department I'll get someone... I left after waiting 10 mins in that isle."
• "Asked 3 employees for help, all of them said they will get someone and nothing..."

Product Availability and Stock

Pros:

• "This store is always fully stocked with everything and the curbside pick up is very easy and fast."
• "A place for your construction needs, gardening needs, cleaning needs, floor rugs, bathroom fixtures, kitchen appliances and all mechanical and electrical appliances, at a fair price. Easy and good check out service, good customer service."
• "All Home Depot are great places for DIYers and contractors alike... but this one at half the tax makes it great!"
• "The store has always everything in stock."
• "This store seems to always have what I need."
• "I love home depot! Always buy my household needs there...from dish liquid, toilet paper, trash bags, brooms and mops to faucets!"
• "I always find what I want by asking for assistance."

Cons:

• "Regular customer especially when remodeling home. Decided to buy an appliance from the store and when assembling, multiple pieces were missing from the box."
• "All the wall display tiles that I wanted were out of stock."
• "Not well stocked. Couldn't get all the cabinets i needed. Had to improvise."
• "I was looking for some wall tiles, the tile department seems to be out of stock with no employees."
• "Called ahead, was told they had white laminate boards in stock could cut them to size. Arrived, no one knew what it was."
• "The store has the selection desired, but clutter in the aisles hurts the customer experience."
• "Not many staff to be found. Ok selection. Store is so/so. I shop it a lot because of how close and they usually have what I need, most of the time."

Staff and Management

Pros:

• "Workers are knowledgeable and professional."
• "This is my home store and everytime I come here everyone is polite and helpful."
• "Yesterday I received help from Carol and Magdy they went above and beyond to help me."
• "The key maker was very pleasant and professional."
• "Specialty Sales Assistant Store Manager 'Horace Turner' assist me in the appliances department."
• "An employee by the name of 'Elijah' approached me and extended help. Great employee."
• "This Homedepot doesn't have most helpful or knowledgeable employees but I must say there one employee which I believe she's a manger there that's always helpful and VERY knowledgeable."

Cons:

• "This location needs to fire the current manager and get a new one."
• "This home Depot is very disappointing to me."
• "Got followed on a day I was alone after repeated attempts to tell a guy not to follow me."
• "Horrible. The employees act like you're bothering them when you need help they have attitude..."
• "What a terrible customer service and experience."
• "Customer service is really bad. You ask associates for help and they begin to run."
• "The employees at this location hide, and run away as opposed to helping."

Shopping Experience

Pros:

• "We went to this location because of the three and a half percent sales tax."
• "First time I've experienced a great service from home depot."
• "It was a great experience."
• "Customer Service was fantastic! Paint was mixed exactly as I expected."
• "Great customer service from beginning to end."
• "I love coming to this store as opposed to the one in Paramus. All the staff is very helpful, friendly and store is very clean."
• "My shopping experience at Home Depot was phenomenal."