The Home Depot Reviews Summary

Category: Home improvement store

Address: 1101 Sunrise Hwy, Copiague, NY 11726, USA

Phone: +16317899200

Rating: 4.2
based on 132 reviews.

Customer Service

Pros:

  • "Good customer service. I went there to buy stuff for my house. I received a warm welcome since I stepped up at the entrance, and when I got inside, everybody was eager to help me out."
  • "Visited the store shopping for floors and was greeted respectfully by Morena Orellana Joyce and Damin and each of them asked me if I needed help."
  • "Bayshore store rocks! Excellent customer svc every time! Helpful with decision making and ideas especially on the blinds department."
  • "The staff here are just wonderful. Everyone, from the security guard to the customer service desks to the floor staff, is always pleasant and very friendly."
  • "Matthew made my Home Depot shopping experience great and that's the way customer service should always be....thanks again Matthew for all your help really appreciate it!!!"
  • "Taylor helped my daughter and I with a huge order of shiplap. We had to make a bunch of cuts to fit it all in our truck. He went the extra mile to make sure my daughter and I had what we needed for our Saturday project."
  • "The service was beyond expectations. I was helped by Nazer."

Cons:

  • "Very poor managerial skills. Last night I had to help a poor worker lift 50lb bags of mulch a female no less."
  • "Terrible customer service at the store, employees talking one another and not paying attention or trying to help customers."
  • "Went there to buy a sliding door. The guy assigned to that area, not just covering, could barely answer our questions and the answers he did give were vague. The delivery process is really where things were terrible."
  • "Dealt with Deana in the rental place... She has the energy of a sloth with the worst attitude I've ever encountered."
  • "Let’s get straight to the point. This is the worse Home Depot location ever. You can’t get any assistance from employees who are assigned in certain sections."
  • "I asked the sales associate in isle 4 for help the rudest attitude ever."
  • "Ron and Ashley, worse customer service ever on the return line. Don't know procedure and a waste of time to deal with."

Product Availability and Selection

Pros:

  • "Good store ... most of the people are helpful ... everyone is always courteous well stocked ... other than that ..it's home depot."
  • "Great place to get most of your needs. Electrical, plumbing, building, aesthetics and rentals."
  • "Great prices and availability of product."
  • "Busy! Clean and plenty of overstock on shelves."
  • "Its a HUGE store thats has everything ud need to fix or build something though and its fairly inexpensive."
  • "This is a really nice, clean, well organized Home Depot. The staff is always friendly and helpful."
  • "They usually have what I am looking for."

Cons:

  • "No one ever knows where anything is. And these idiots cannot be bothered."
  • "The huge store didn't have what we wanted down the isles we were looking for."
  • "Love home depot in general but the stock on hand never matches what it says on line then the trip to the store usually is met by a long wait for an employee to unlock the fort Knox cage the tool you wanted."
  • "Their lumber selection is Alright, although they have been out of the plywood I was looking for the last 3 times I've visited."
  • "Never trust the inventory information that they post in google."
  • "Home Depot got more Expensive on certain things I used to buy, that was Very Disappointed."
  • "Total waste of time. I would give less than 1 star if able. The store app says there is 7 in stock of my particular item and plenty of choices. More like zero."

Online Shopping and Delivery

Pros:

  • "Curbside pickup of a bathroom vanity was easy and the help was outstanding."
  • "The delivery was set and established if we weren't home they would leave the door leaning against the house......day of delivery comes and the driver calls to say yes on his way which was nice."
  • "Michelle in customer service was awesome. Very professional and knowledgeable. Handled my order way beyond my expectations. My new favorite store. Michelle has restored my faith in retail, especially at My Home Depot, Copaigue."

Cons:

  • "If you are ordering something online to ship to store just don’t with this location. I ordered Mold Killer online it said it would take 2 weeks to get to the store. I visit the store almost everyday and it was in stock and when I went to the counter and showed them the product and stock the lady at the counter said I’d have to wait."
  • "I ordered materials online which where canceled without my knowledge, even when they had the product in store."
  • "The delivery company is very unprofessional. I purchased a laundry machine online... They rather make me figure out a way to bring it back to the store and give me money than figuring out a solution."
  • "Ordered decking material a week in advance, delivery order came incomplete... Terrible customer service!"
  • "Delivery to car was useless."

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