Dover Dodge Route 15 Used Car Center Reviews Summary

Customer Service

Pros:

• "Tristan was so great with listening to our concerns and addressed all with no hesitation and honesty."
• "Joe who took care of us from start to finish. Great customer service at this dealer."
• "Tristan made the process very simple he was super friendly."
• "Emad made sure the process was easy, quick and comfortable."
• "Tristan Chang! He was great to work with and made our car buying process so easy!!"
• "Steve also took time to investigate the value of our trade-in, which made it possible for our son to purchase this vehicle."
• "Tristan helped us and made the entire process a pleasure."

Cons:

• "Update they just lost a star because they gave my cell number to a survey company..thanks for the extra million emails."

Sales Experience

Pros:

• "Of all the vehicles I have purchased this was by far the best experience."
• "This was actually the best car buying experience I have ever had."
• "One of the quickest and easiest car buying experiences we ever had."
• "This car purchase was by far the easiest and stress-free I have ever experienced."
• "Best car buying experience so far."
• "The whole transaction was seem-less."
• "This has been one of the best car buying experiences we’ve had."

Cons:

• "It's been over eight weeks and he hasn't given up promising me an owner's manual, touchup paint, and body clips."

Staff

Pros:

• "Steve was my sales guy who was amazing."
• "Very friendly group during both experiences! Very honest!"
• "Steve Diacakis...personable, professional and very knowledgeable on the Jeep product line."
• "Steve was extremely helpful, courteous, and knowledgeable."
• "Steve, I can’t thank you enough, I have never been more satisfied than I am today!!!"
• "Steve was awesome he went above and beyond for me even worked on his day off so that I could have the best experience."
• "Steve Diacakis was incredibly knowledgeable, helpful, honest, and kind."

Cons:

• "I use to hate dealerships and dealers in general. They're like wolfs or sharks after wounded prey."

Recommendations

Pros:

• "Will definitely come back for another vehicle in the future."
• "I would Definitely recommend Tristan to my friends and family."
• "I would recommend this car lot to anyone, and I will certainly look here again."
• "I highly recommend them and will definitely purchase from them again."
• "I would highly recommend this dealer."
• "I highly recommend and will refer family and friends."
• "Highly recommend the car center and Steve for anyone looking for a new ride."

Cons:

• "When covid started prices jumped 25% in the matter of months."