Address: 841 E Wyomissing Blvd, Reading, PA 19611, USA
Phone: +16107776300
Rating: 4.5
based on 208 reviews.
Customer Service
Pros:
"Outstanding customer service. Mr. Rojas, service manager, was extremely pleasant, explained all service needs, and provided excellent communication updates throughout."
"Everyone was super friendly and helpful."
"I have my car there for car repairs and oil changes and they are always calling me with updates on what’s going on and letting me know prices before getting started."
"Anytime I have had issues with this vehicle the team has stood up to face it together and Nate R has gone above and beyond to help me get the loaner."
"Derek (Service Manager) went out of his way to help me."
"Excellent service the service manager is very helpful good customer service phenomenal service."
"Rick Bibb and the staff provided great service."
Cons:
"I had to pay $100.00 dollars for nothing they did not fix the car and did not figure out the reason of the noise."
"Service sucks ....this is the second time going through this."
"Mb USA suggested me for once in a while engine problem to check the code... they said they don't have time."
"Had one of the worst experiences. DO NOT go to this dealer for a vehicle."
"Ton Masano auto group refused to help us and acted as if they didn't care."
"They offered no help and didn't even want to return our phone calls."
"This current vehicle has issues being faced from day one and at last got so tired that I was told by the sales team to lodge an official complaint to Mercedes Benz."
Car Buying Experience
Pros:
"The reason Tom Masano shines and I gave them a 5 star rating is because they could have said, sorry Sir you bought the vehicle as is and there's nothing we can do for you. However they didn't!"
"Brian was a great salesman for my fiancé when purchasing his vehicle."
"I will definitely go back to them for all my car buying needs in the future, and will be recommending them to all my family and friends."
"Shawn was even reaching out to the bank and helping me out on his day off."
"I just recently purchased a 2019 Hyundai from Masano and couldn’t be happier."
"Quiet literally the easiest and fastest car buying experience that I have ever had!"
"This car buying experience was by far the easiest and quickest I have ever experienced."
Cons:
"I purchased a vehicle with cash and had to return it twice in 7 days for mechanical issues."
"Purchased a vehicle... but the check engine light came on immediately after leaving the parking lot."
"They are a certified used car dealership and are required to fully inspect cars before they sell them... he said 'they don't inspect the engines'."
"We son learned that the engine had seized and was no good."
"They sold us a car that didn't have the features that the salesman told us it had."
"They make deals then change them on paper. This is the worst car dealer I've ever been to."
"We were simply sold a piece of JUNK!"
Facility & Environment
Pros:
"What a pleasant experience!! The inside and outside of the building has beautifully designed displays of plants."
"Your service area was very unique. I enjoyed the trendy museum like atmosphere and appreciated all the seating plus the complementary beverages offered."
"Had the opportunity to drop off some BMWs to this dealer. Walked in was in shock. I walked around for a while just looking. By far the best most unique dealerships I have ever dropped at."
"Immediately upon walking in it was good energy and a beautiful dealership!"
"The dealership is decorated in a super unique way which makes for a much more fun and enjoyable experience."
"The decor inside was fun and eclectic."
"Just the coolest place! The museum is amazing. Great place to visit, very interesting and love the decorated gardens and plants."
Cons:
"I live up the street from this facility the amount of garbage and trash that is discarded by its employees is ridiculous."
"Only complaint is the roads around the dealer are TERRIBLE!"
"I think this company is responsible for fixing the road and I am going to talk to the mayor and to state representative Manny Gooseman."