Masano Auto Park Reviews Summary

Category: Used car dealer

Address: 841 E Wyomissing Blvd, Reading, PA 19611, USA

Phone: +16107776300

Rating: 4.5
based on 208 reviews.

Customer Service

Pros:

  • "Outstanding customer service. Mr. Rojas, service manager, was extremely pleasant, explained all service needs, and provided excellent communication updates throughout."
  • "Everyone was super friendly and helpful."
  • "I have my car there for car repairs and oil changes and they are always calling me with updates on what’s going on and letting me know prices before getting started."
  • "Anytime I have had issues with this vehicle the team has stood up to face it together and Nate R has gone above and beyond to help me get the loaner."
  • "Derek (Service Manager) went out of his way to help me."
  • "Excellent service the service manager is very helpful good customer service phenomenal service."
  • "Rick Bibb and the staff provided great service."

Cons:

  • "I had to pay $100.00 dollars for nothing they did not fix the car and did not figure out the reason of the noise."
  • "Service sucks ....this is the second time going through this."
  • "Mb USA suggested me for once in a while engine problem to check the code... they said they don't have time."
  • "Had one of the worst experiences. DO NOT go to this dealer for a vehicle."
  • "Ton Masano auto group refused to help us and acted as if they didn't care."
  • "They offered no help and didn't even want to return our phone calls."
  • "This current vehicle has issues being faced from day one and at last got so tired that I was told by the sales team to lodge an official complaint to Mercedes Benz."

Car Buying Experience

Pros:

  • "The reason Tom Masano shines and I gave them a 5 star rating is because they could have said, sorry Sir you bought the vehicle as is and there's nothing we can do for you. However they didn't!"
  • "Brian was a great salesman for my fiancé when purchasing his vehicle."
  • "I will definitely go back to them for all my car buying needs in the future, and will be recommending them to all my family and friends."
  • "Shawn was even reaching out to the bank and helping me out on his day off."
  • "I just recently purchased a 2019 Hyundai from Masano and couldn’t be happier."
  • "Quiet literally the easiest and fastest car buying experience that I have ever had!"
  • "This car buying experience was by far the easiest and quickest I have ever experienced."

Cons:

  • "I purchased a vehicle with cash and had to return it twice in 7 days for mechanical issues."
  • "Purchased a vehicle... but the check engine light came on immediately after leaving the parking lot."
  • "They are a certified used car dealership and are required to fully inspect cars before they sell them... he said 'they don't inspect the engines'."
  • "We son learned that the engine had seized and was no good."
  • "They sold us a car that didn't have the features that the salesman told us it had."
  • "They make deals then change them on paper. This is the worst car dealer I've ever been to."
  • "We were simply sold a piece of JUNK!"

Facility & Environment

Pros:

  • "What a pleasant experience!! The inside and outside of the building has beautifully designed displays of plants."
  • "Your service area was very unique. I enjoyed the trendy museum like atmosphere and appreciated all the seating plus the complementary beverages offered."
  • "Had the opportunity to drop off some BMWs to this dealer. Walked in was in shock. I walked around for a while just looking. By far the best most unique dealerships I have ever dropped at."
  • "Immediately upon walking in it was good energy and a beautiful dealership!"
  • "The dealership is decorated in a super unique way which makes for a much more fun and enjoyable experience."
  • "The decor inside was fun and eclectic."
  • "Just the coolest place! The museum is amazing. Great place to visit, very interesting and love the decorated gardens and plants."

Cons:

  • "I live up the street from this facility the amount of garbage and trash that is discarded by its employees is ridiculous."
  • "Only complaint is the roads around the dealer are TERRIBLE!"
  • "I think this company is responsible for fixing the road and I am going to talk to the mayor and to state representative Manny Gooseman."

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