General Auto Group Reviews Summary

Customer Service

Pros:

• "Came here today and met with Adam and he was nothing but very helpful and friendly from beginning to end."
• "MOE and jasmine was very helpful with getting me into my dream car thanks so much to them I RECOMMEND THEM they very helpful wish I can put more then 5 stars."
• "The service here is amazing. They're very patient, caring, and understanding."
• "They were patient amazing good service good cars Sergio’s great they’re all great come by your car from here."
• "Super attentive awesome customer service and very lovely people thank you to Adam who helped me with my every needs and also being Patient with me because of my picky ness I recommend everyone to come up here."
• "Sergio and Mohammed were very helpful and welcoming kind generous people."
• "Great service and I'm very happy with the car I got from Omar and Moe."

Cons:

• "I have no positive words for this place. I was told I could refinance after 6 months of payments... Horrible attitude."
• "Worst place ever, no communication between employees."
• "Here I am thinking to myself this is horrible business not only lying to me telling me a car is there just to get me in but the lack of professionalism from these people."
• "The entire establishment is aware of the things they do to people and how the customers are treated as well."
• "Horrible experience several lies traveled over an hour with everything asked to be inconvenienced and lied NOBODY SHOULD PURCHASE FROM THIS PLACE."
• "They are scam artists, I reported them to the better business bureau."
• "They are scammers. Buy a car one day after leaving the car failure. the motor."

Car Quality

Pros:

• "Raheem from Magnum auto sales made my first car an easy and exciting experience."
• "He pulled many strings for my boyfriend and I to get our car and insurance at a low price."
• "One of the best dealerships around they charge you exactly what they show on their website and they are always ready to help you out with any information that you want."
• "This place is the real deal!!! The best customer service...so helpful!"
• "Had a wonderful experience... Will was so nice and pleasant to work this. He made sure i would be happy with my car and i definitely am."
• "I love you new Truck!!😀😀 Thanks to GeneralAutoGroup the dealers worked very hard to make sure I got approved!"
• "Emmy great sales associate very helpful and willing to explain everything you need to know great place to purchase a vehicle and also they offer warranty."

Cons:

• "Bought a Chevy Tahoe check engine light came on spent $ 2500 trying to fix this car with Chevy Dealership."
• "These guys sold me a broken car and lied to my face about numerous different things."
• "After testing driving her my wife notice a warning sign in the dash... the car was in an accident and needed over 1400 dollars worth of work."
• "Brought a car from them in July and the car shut down on me in November."
• "Buyer beware. My wife and I bought a Jeep wrangler from here that had an engine issue from day 1."
• "Really good Service came from Brooklyn to jersey for one particular truck... So After a year with my car it's been a lot of issues check light comes on ac pump broke, no car warranty been up since 2017."
• "Cars has signs of flooding basically there are lemons."

Financial Aspects

Pros:

• "I get 2017 Honda Civic with only $500 down payment in two hours I drive home with the beautiful 2017 Civic."
• "Super helpful and knowledgeable staff! I got the best deal with no back and forth."
• "A very respectable company that deals honestly with its customers."
• "I got very good deal with magnum I came from NYC AND THEY REALLY DID GOOD JOB WITH ME LOW PAYMENTS AND LOW CAR PRICE."
• "Mohammed charged us the exact price plus only $600 purchase taxes."
• "Moe was super helpful and great to work with."
• "Both Mohammad and Stefan were angels in disguise and I am so happy."

Cons:

• "Inquired for a car and said I was going to be contacted. They contacted me and when I didn’t want to put down 5k for a car thats 15k because my credit I was left with no response."
• "The worst dealer ever I talked to them on the phone because the advertisement was 500 down... he said I would have to put 6000 down on a 15000 car really? The worst."
• "Horrible they are frauds and sell lemon cars they are rude and will lie to you just to get you out of there had a car for 1 day and the engine blew they are horrible trust me."
• "Did not buy. Hala was very kind and attentive but dealer fees are extremely high."
• "They try to convince u by advertising $500 down payment no credit check required BULL$$$ FALSE they were asking for $2000."
• "Drive 11 hours from Indiana to this place for a 2011 Kia Sportage... the price was $8000 before I sign the contract I asked them how much with interest they said $28000."
• "It's not really $500 down... You'll be asked to pay tags, tax and title."