CarTopia Reviews Summary

Customer Service

Pros:

• "Definitely I will recommend to my friends and Family."
• "Mr. Anthony Redden was a phenomenal sales Rep and help for me during my car purchasing process."
• "Probably one of the best car shopping experiences I’ve ever had."
• "Zaid was an absolute pleasure to work with."
• "Bill my sales professional, he was welcoming, knowledgeable, efficient & made my buying experience proficient."
• "Best car salesman who genuinely cares about your interest in buying the car to fit your needs."
• "I want to give a special shot out to Sabrine. She made my experience even more pleasant!"

Cons:

• "When the keys were given to me I was told the TPMS 'check system' light would go off in 20 miles. It did not, it was broken."
• "I dropped my car off just to be ignored when i called for an update."
• "Do not buy your car here!!!!"
• "Complete & utter lack of communication."
• "Sammy the guy that oversees the car repair shop is too rude and has no respect for the customers he services."
• "Stick to your real new/used car dealers or private sales for a promising better and trusting experience."
• "Honestly the car looked dirty in the pictures so I’m not sure what they’re prepping, to scam you?"

Staff and Sales Representatives

Pros:

• "From the moment I walked through the doors, Miguel, Chris, and the entire staff went above and beyond to ensure I found the perfect vehicle to suit my needs."
• "I had a great experience working with Kamel."
• "Amazing service at the service department! They took care of my car and provided 5 star service at every step!"
• "Even after my purchase they called me a few days later to make sure I was still pleased and that all was going good."
• "Omar and Carlos worked hard to get me approved through the bank."
• "Kamel was very honest and told me and show me everything about the SUV."
• "Where do I start wow 🤩 great customer service."

Cons:

• "I would not waste my time here again."
• "The plates took a little longer than expected but besides that, great place, good deals and very good staff."
• "The price you see isn't the price of the car. Add another 8xx or so for pointless things like vin etching (markup) then another 2000-3000 for a 'reconditioning fee'."
• "I reached out to CarTopia Dealership looking for a Ram Truck... Also the price was for $23k then they jacked up the price and wanted me to finance $27k."
• "They do no research on the vehicles they sell – complete lack of knowledge of vehicles’ benefits, options included, etc."
• "I feel I was douped. So disgusted with these dealerships."
• "First day they promised me the world but then didnt follow through."

Purchase Experience

Pros:

• "Just bought my first electric vehicle from Cartopia, they have a beautiful selection of cars and had the perfect Tesla Model 3 that I was looking for."
• "Everyone was super respectful and took their time with us."
• "Chris, Adam, and Sabrine worked their magic. I was so worried that things would not work out. They were so kind, patient, and understanding."
• "They made it possible for us to have our car. They made it stress free."
• "Kamel and Zaid, really hook me up! Got a great deal on my 3 series!"
• "Adam answered all our questions and went above and beyond to ensure we got a fair deal."
• "Excellent service from Sabrine & Adam!"

Cons:

• "I will be avoiding listings from CarTopia in the future if at all possible."
• "LADIES, STAY AWAY. Overall experience was very unprofessional and unacceptable."
• "Would highly recommend."
• "Purchased a 2014 Range Sport with very low miles."
• "Just bought an Audi SQ5 from Anthony Redden at Cartopia he was a phenomenal Salesman."
• "I bought my Infiniti qx50 one year ago, kemel was my salesperson who made a great work, easy and fast, great service and variety of cars."
• "Such an amazing experience, Highly recommended dealership!"

After-Sales Support

Pros:

• "They made sure my children weren't bored and even allow my 4 and 6 year old look at cars like if they were the ones buying their own cars."
• "CarTopia provided amazing service and we highly recommend them for your car buying needs."
• "I will definitely be coming back for all my future purchases and suggest anyone considering to do so as well… thank you cartopia for a great experience! 5 stars very well deserved"
• "The customer service is just amazing."
• "They got back to me right away and told me to come down and check it out right away."
• "Great buying experience with Omar. Professional with a personal touch."
• "The salesman Bill was great."

Cons:

• "They sell you car only to leave you hanging with the things they should have fixed and made sure was good before they sold the car."
• "I'll never go again & I learned the hard way again. So disappointed."
• "I don’t have the greatest credit but was able to drive out of there with the car I wanted."
• "I highly recommend this place, and I’m very glad I got to know them."
• "Got one car and went back the next week and another one!! Can’t beat their prices!"
• "Will absolutely be a returning customer, and will refer friends and family from now on!"
• "Higly recommend this dealership to everyone!"