Sansone Jr's EZ Auto Center Reviews Summary

Category: Used car dealer

Address: 400 NJ-35, Keyport, NJ 07735, USA

Phone: +18883099433

Rating: 4.3
based on 179 reviews.

Customer Service

Pros:

  • "I called Dawn Licata today at 1:30 pm... She handled everything professionally."
  • "Jessica M. was fantastic. She was professional, caring, sincere, and genuine."
  • "Lianne called us back and was so professional."
  • "Dawn & Charlie were great! They went above and beyond for me."
  • "Lianne was amazing from start to finish."
  • "I would Highly Recommend dealing with Jessica & Helene when your Purchasing your next Vehicle...They are Top Notch in the Business."
  • "Lianne was an absolute pleasure to work with, as well as anyone else we had an interaction with at Sansone Jr's."

Cons:

  • "When we brought this to their attention, they basically offended us by saying we misheard what Tom had originally said to us."
  • "Sansone jr auto was an all out nightmare."
  • "A very SAD.. UNPROFESSIONAL and DISRESPECTFUL EXPERIENCE....and a bad way to do business. SANSON JR AUTO SHOULD BE ASHAMED !!!!!!!"
  • "Great experience with sales man Joe, but horrible customer service from the management."
  • "After test driving a car and really liking it... sansone jr goes and sells the exact same car to another couple from right underneath us."
  • "Had an issue with my car and I cant even get the General Manager Brian to return calls or an email."
  • "Your establishment is in the business of taking advantage of people."

Financing and Pricing

Pros:

  • "Whether you’re an 800 score or a 500, they work hard to make their clients feel seen, heard, and getting them the best possible experience."
  • "Between Leanne & Helane they worked out a deal with my terrible credit, and made it a deal that worked within my price range."
  • "They really work with all credit types and have FREE programs to help you improve your credit."
  • "Even with the not best credit, they were able to help me and work with me on a price that I could afford."
  • "This dealership does what no other dealership can do. No matter what your credit score is they get u into what u want without breaking the bank."
  • "This place truly works for you … gives you great rates and helps to repair your credit."
  • "The gentleman who assisted me with financing my purchase worked so hard to get me the best deal possible."

Cons:

  • "We were TOTALLY MISLEAD even got texts from their salespeople all week prior to even going there saying not to worry just come in we can get u into a car with only $500 DOWN....NO WORRIES....YES!!!!"
  • "Received a mailer for a promotion saying that I won a TV...So promotion is misleading."
  • "Was sent a mailer with specific information in it, a deal that sounded too good to be true... It was not."
  • "I went to do a trade in with VW & after the deal was done & said they decide to change my dealer pay off amount three times."
  • "This dealership pulled a bait and switch on me so I had to end up getting a different car and being inconvenienced to change vehicle with insurance company."
  • "So how about charging me what the car is worth instead of scamming me and maybe we’ll do business, but until then that’s the Definition of bait and switch and definitely not Ethical sales tactics."
  • "They sold my brother a 2021 Kia Forte with 7,000 miles... still added a warranty in there that isn't even needed."

Sales Experience

Pros:

  • "Best car experience ever! Very helpful and knowledgeable, had a great understanding on the whole process."
  • "I absolutely enjoyed my experience with this dealership."
  • "If ur looking for a used var go to sandone in keyport nj the people there are great and they will work with u and give u tge best deal possible."
  • "I am definitely 100% recommending them to all my family & friends!! Ask for Dawn!! Thanks for everything!"
  • "This was the best car buying experience I’ve ever had."
  • "I can’t speak highly enough about Sansone Jrs Ez Auto Center the entire experience from the moment I walk in was fantastic the staff was friendly and efficient."
  • "I love this place! My salesman Joe was the best."

Cons:

  • "The salesperson I had an appt. with totally just passed me on to another salesperson."
  • "I informed my sales person of this, he told me to take it to Neptune since the battery wasn't covered."
  • "You also didn't deny how you are ripping off customers with your 'online price' vs actual price."
  • "I wouldn’t suggest that anyone buy a car from these people it’s a scam the salesmen are liars."
  • "Toms manager was there and was as rude as scum."
  • "Joe Vatore and Brian Dirkman are absolute crooks, frauds, non-trust worthy and absolute clowns!"
  • "Don’t buy cars here. All cars here comes with issues."

Staff and Management

Pros:

  • "Lianne 'The Approval Guru' was able to get me out of 2012 Chevy, which I was extremely 'under water' in the loan, and into a 2020 Outlander Sport."
  • "Chris Tobiens at Sansone Jrs in keyport NJ is the BEST."
  • "John Dellisola and James made it so easy...Plus they signed me up for credit restoration!"
  • "Dion was professional, kind, and educated."
  • "Lorenzo Coscaelli he was honest friendly and very helpful."
  • "I would like to express my pure pleasure dealing with this dealership and especially Brian my sales manager and Lianne my salesperson."
  • "I had the greatest salesperson Jessica Moreno aka Lady and the tie."

Cons:

  • "Sansone Jr's EZ Auto Center advertised one thing and when you get there is totally different."
  • "They obviously don't care about word of mouth for advertising because I will be spreading the word of this bad experience."
  • "Once I did I got FOUR e-mails... Sorry but I won't work with a place that won't post the price of a vehicle and harasses me so unmercifully."
  • "Had the manager saying one thing and the sales rep saying another."
  • "They also state that you need take the car to their other service department but when you take it over there they say your car is in good condition when in reality it’s not."
  • "Stay away from this place!"
  • "We show up to our appointment and Tom was nowhere to be found."

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