NJ State Auto Used Cars Reviews Summary

Customer Service

Pros:

• "Jimmy was super helpful, attentive, and without pressure."
• "Mr. Kesse Boseman is the guy to go to. He has your best interest and gave me some great deals to choose from."
• "Mario was the one who assisted my dad and he was very helpful and patient."
• "Angel was the best representative ever. She was very patient and knowledgeable."
• "Joe, the finance guy was Terrific! Felt like I knew him for years."
• "A gentlemen by the name of Izzy was really helpful, didn't pressure me into making a decision."
• "The salesman (Ezzy) I was working with was very friendly and respectful, and answered all the questions I had."

Cons:

• "The downside is the ‘bait and switch’ tactics they use with insane fees they add on."
• "Online listings are all lies, called to confirm the information they had posted on car gurus and true cars."
• "Simply horrible that the manager doesn’t check the schedule to see what’s happening."
• "Continued to talk with the salesman who was not helpful at all."
• "The entire experience was a giant waste of time."
• "I don’t know the female employee that answered the phone but she needs training. She was rude, condescending, disrespectful, and unprofessional."
• "They act nice, but trust me, they AREN'T. It's all an act."

Pricing and Fees

Pros:

• "I'm driving a 2014 Toyota Corolla almost brand new with a very low monthly payment."
• "I would highly recommend this dealer to anyone looking for a nice car with a great deal!"
• "Jimmy the sales guy help me get an amazing Mazda 6."
• "I will be recommending Keese and the dealership to family and friends!"
• "Very friendly and helpful with my purchase."
• "So amazed by the effort for financing."
• "I would definitely recommend this place to all my family & friends."

Cons:

• "Pricing online has nothing to do with the actual cost of the vehicle."
• "15 minutes later, he comes back with $3500+ on top of the listed price."
• "OVERPRICED HIDDEN DEALER FEES / ADD-ONS."
• "When I got there they tried to add on $4,500 in dealers fees! I was shocked."
• "They're adding outrageous fees/charges without customers knowing. ABSOLUTELY SHAMEFUL!!!"
• "They really tried to charge me $5000 more than online sales price for fees!"
• "On top of the list price of the car, they added a $4k vehicle prep fee, $1k fee for NOT financing with them."

Vehicle Quality

Pros:

• "The car is absolutely stunning!"
• "I found the car I was looking for without the hassle of usual trips to purchase a vehicle."
• "I left out there with the car of my dream."
• "I am so happy with my car and couldn't ask for any better."
• "I'm extremely satisfied with the car I got, the service, the people and the way I was treated."
• "I found a beautiful car."
• "I bought a 2007 Subaru at Auto Auction, very clean interior and history."

Cons:

• "Not even a year later the car has needed $6k worth of work to keep it roadworthy."
• "Rust has been a major problem."
• "They tried to sell me a 2014 used Kia for $500+ a month."
• "I was not able to buy my dream car because of my low credit score."
• "I don’t know if I would trust the quality of their cars given their apparent lack of ethics."
• "They included bs hidden fees within the 'unit price' and put that on the buyer's orders without explaining the fees I was charged."
• "The second vehicle had an issue with the fog lights."