"The customer service team was excellent and so polite."
"Simon and his crew are attentive, honest and give you the facts before purchase."
"The service of the representative (Scott) was beyond professional and accurate."
"I must say, the customer service I received at AutoBay was impeccable."
"Simon and his Team were very Professional and courteous."
"Extremely professional sales staff, no pressure, went over all the details, with me, describing all vehicles, that I had an interest in."
"It was a pleasure working with Simon at Autobay. He was very helpful and responsive to all of my questions."
Cons:
"Don’t recommend purchasing or dealing with these people. Called, emailed/messaged, multiple times before I could get any sort of response."
"The sales person walked out on us."
"Asked basic questions of maintenance on a used vehicle and could not answer anything about it."
"Very unwilling to work with and unmotivated to sell cars to out of state buyers."
"Poorly handled experience overall. I have experienced avoided calls followed by juvenile (at best) professionalism on multiple levels for start to finish of my purchase."
"Very not professional and would never recommend them. Ever."
"They bribed me via text messages to change my honest review to 5 stars… very not professional."
Purchase Experience
Pros:
"Simon was super helpful accommodating and was willing to help me process things through quickly."
"BEST DEALER IN THE NATION. MOST TRUSTWORTHY!!!!"
"Probably one of the best purchase experience I have ever had."
"This was probably the best experience I have ever had at a dealership."
"Stopped by today to test drive a car and I had Charles as my salesman, my God it really was the best experience I've had at a dealership before."
"Last night I had the best car buying experience I could have ever imagined."
"One of the best car buying experiences I have ever had."
Cons:
"It’s no wonder why their inventory doesn’t move. Car has been on their lot since auction 9/2023 to today - 5/2024."
"When the car arrived I looked it over while it was on the truck and immediately noticed that the front and rear bumpers had been spray painted."
"Within a two week period of having vehicle, the throw out bearing in transmission went out and fourth gear was popping. AutoBay refused to cover this."
"Think twice before using these guys. I went 5 weeks without car while it was in shop."
"The car was not ready for sale, not a good price for it either."
Value and Quality
Pros:
"The best value with a good selection of cars, in the price range that I was searching for, kept coming back to Autobay."
"My car had small defects like scratches and old brake rotors but AutoBay made sure to deliver me the car without any scratches and brand new brakes!"
"A Lexus LS430 with only 80k miles. I've driven it for 6 weeks now without any issues."
"I purchased an AMG 45 and the vehicle maintenance history was immaculate."
"The cars are immaculate and safety checked by another shop."
"The new car is in fantastic condition and everything we hoped it to be."
"The quality of the vehicles on the lot are all first class."