CarMax Reviews Summary

Customer Service

Pros:

• "Great experience. Front desk person was really helpful."
• "People were very professional and helpful."
• "The staff member who helped me was Samantha. She was very nice, knowledgeable, and extremely helpful."
• "Everyone was super friendly. There was no pressure. The process was super simple."
• "Service was great! Jennifer was kind, honest, and there was no wait for my appointment."
• "Really good customer service! Polite, knowledgeable, friendly."
• "Everyone I worked with was very nice and helpful."

Cons:

• "Then the nightmare begins, I take the car home and after a week it starts acting up."
• "Unfortunately CarMax just isn’t the kind of place I can recommend to anyone with how it treats transporters."
• "But the Langhorne carmax doesn't bother with picking up there phone."
• "The communication from this location is unacceptable to say the least."
• "THIS time it was a nightmare to get anyone on the phone."
• "I strongly recommend not to go here as their customer service is really really bad."
• "Horrible HORRIBLE customer service with a ton of promises and no follow through."

Vehicle Condition

Pros:

• "The car was two years old with only 9800 miles. It was very clean."
• "It was just as it appeared in the pictures- clean, no dents or scratches and mileage was the same."
• "The facility was very large, welcoming and very clean."
• "The car was clean, except for the engine compartment which should have been steam cleaned, it was very dusty & dirty."
• "Overall condition was great."
• "The car was filthy! It was covered in pollen and even the interior looked like it hadn't been cleaned in a while."
• "I was sold a vehicle which had obvious damage despite CarMax's quality and inspection guarantee."

Cons:

• "They sold me a car with an alarm that goes off constantly."
• "There were nice beats and be hives in the engine compartment when I first looked over the truck and made the sales associate aware of them. 7 days later when I go to finally purchase the truck I'm surprised that the nest and hives are still there."
• "I went to Carmax of Langhorne PA to purchase the 2019 Jaguar F25... I noticed roaches inside the vehicle along with spiders."
• "But the cleaning prep was lackluster. Windows were left streaky as was the exterior in general."
• "The only issue I have is that the detailing and cleanliness of the vehicle was poor at best."
• "Within 10 days we starting getting an engine issue light on the dashboard."
• "Buyers beware!!! They sold me a car in desperate need of thousands of dollars in repairs, taking advantage of my situation."

Selling & Buying Process

Pros:

• "The transaction could not have been easier. I felt Carmax paid a fair price for my car and the whole experience was professional and efficient."
• "Very seamless process. Overall took about 2hrs start to finish."
• "The purchase process itself was very smooth."
• "The car buying process was easy."
• "The whole process was quick, easy and painless."
• "The entire process is pretty smooth."
• "The test drive and final sell at carmax location was very smooth."

Cons:

• "After accepting the offer and going there I was promised to be called back, that never happened!"
• "The car buying process was easy however if you need or have a service issue, clear weeks of your schedule just to get through on the phone."
• "I would have given zero star if that was option. NEVER GO TO CARMAX, FOR YOUR OWN SAKE AVOID AT ALL COST."
• "Well my personal experience was good purchasing (Lexus) and sales person was very attentive and experienced .. however on second time getting the car (BMW) for my husband was a catastrophe."
• "When carmax ran the financing at the time to close the deal they offered me a rate of 5.45% with carmax financing."
• "It took 5 1/2 weeks to arrive at my local dealership and get the title transferred from one state to mine."
• "It took about two hours to complete the transaction from when I walked in to sell my car until I was out the door with a check in hand."