Hillside Auto Outlet Reviews Summary

Customer Service

Pros:

• "Best experience I ever had in purchasing a vehicle."
• "I love them..I am a first time buyer and was so nervous. Andres was so nice and so helpful and professional."
• "Geury he was very informative and answered all our concerns."
• "Shane was my sales agent. He was able to answer all of my questions."
• "Thank you Russ for being my translator."
• "Thankkkkkk you to jp, gary, alex & davidddd especially for getting me & my family in our New Luxury Vehicle."
• "I am pleased with the service and very happy with my new car."

Cons:

• "They are unprofessional and will not answer your calls."
• "They make promises they can’t keep. Be careful buying a car from this place!!!"
• "Poor communication with the two dealers."
• "This dealership really wasted my time after being in contact with a rep the whole time."
• "Not happy at all with their services, would not recommend, the sales person act as a broker and provided invalid insurance."
• "Horrible service. I called and wanted to buy a car they said I'd get a call back from manager AND NEVER DID THREE TIMES."
• "The sell representative was taking care of two customers at the same time and not paying attention to anyone of us."

Pricing and Fees

Pros:

• "They worked with me to get the best Rate to finance and thoroughly explained all my options."
• "The finance department got me a good rate and the whole experience was amazing."
• "Great selection of cars, priced fair."
• "The cars are in tip-top shape at a fair price."
• "The vehicle was clean and ready to go .... the paper work was ready and waiting for my signature!!!"
• "Luis works with you and figure out good deal."
• "I didn’t have to worry about them making the price higher when I got there the price was the same that I seen online."

Cons:

• "Trust the bad reviews, I came all the way from NJ to see a car after calling to confirm the price was correct and asked if they charged fees beyond state mandated."
• "HORRIBLE DEALERSHIP...Drove 3hrs for them to double the price on a vehicle advertised for something different."
• "When the manager came to make a deal he gave us a price that was literally 50% more than what was listed."
• "The internet price is not real. One of their managers told me that the internet price is only after a 5k downpayment."
• "Alex told me the online price did not reflect dealer fees of $6,900."
• "It's a real scam. Down-payment is on top of the car price."
• "Do not trust this dealer's internet pricing. It lures you in with a low internet price and then adds a crazy amount of money to the out-the-door price."

Vehicle Quality

Pros:

• "They take their time to deep clean and sanitize the vehicle before you drive it off the lot which I greatly appreciated especially during covid."
• "Just walked off the lot with a new baby! My experience was excellent from the moment I walked in till the end!"
• "The cars on the lot are clean and well maintained."
• "All the vehicles were very clean and very well kept."
• "I got a Honda accord and could not be happier, thank you for your help."
• "Hillside auto outlet had the most amazing vehicles and amazing customer service."
• "I’ve had experience with 5 car dealerships over the past few years and none of them, not even the BMW dealership, comes close to the level of customer service, professionalism, courtesy, respect, and not to mention friendliness of Hillside Auto."

Cons:

• "Worst Car Dealership In Jamaica Queens. They sell damaged cars they only fix them so that they are good when you go test drive them."
• "Paint is ruined and it's missing the key."
• "All the cars they sell are lemons. Something is wrong with all their vehicles."
• "Drove 2.5hrs for a trashed corvette that needs attention every at showroom cost it's missing knobs and damage everywhere."
• "They sells the most broken-down, dilapidated vehicles from scrapyards and put them on their lot."
• "The car isn’t aligned, the engine mount had to be changed, the router on the brake has the get changed, the sensor isn’t working."
• "They knew the car wasn’t safe to drive and some things had to be fixed after we test drive."