Queens Auto Mall, Inc. - Used Car Dealership New York Reviews Summary

Customer Service

Pros:

• "Muneer at Queens Auto Mall is outstanding!"
• "He was kind, knowledgeable and helped me to make the right decision."
• "I had an excellent experience with the sales representative at Queens Auto Mall."
• "Great experience. Ali, Sue and Muneer: power trio at this place."
• "Shondell was not just amazing but a truly wonderful individual."
• "I had a great experience purchasing my car at Queens Auto Mall!!"
• "I came to QAM expecting to purchase a vehicle for my wife, but found myself with the most competent, attentive, knowledgeable and caring young man named Miguel."

Cons:

• "Wish I can give no stars but they definitely wasted my time, I asked several times throughout the span of 2 weeks if they had a specific vehicle in stock and they confirmed several times for me to show up and they didn’t have it"
• "Have to remove one star due to the frustrating experience getting a very simple question answered post-purchase."
• "Omg save yourself, peace of mind and your money. Turn around and go somewhere else."
• "Queens Auto Mall engages in unprofessional behavior and tries to mislead customers to make a sale."
• "Apart from the car's condition, the salesperson Pete was extremely rude."
• "I would not recommend because I feel after this they don't care about my family's safety and they are hard to get in contact with after your purchase."
• "The customer service and communication after purchase is non existent."

Pricing and Fees

Pros:

• "No hidden fees, everything you pay for is listed right on paper."
• "Hassle free buying !!!"
• "I had a good experience at Queens Auto Mall."
• "I recommend their services to any and EVERYONE."
• "Great customer service with great prices. Vel helped me pick out the perfect car for my needs."
• "If I’m doing a review on anything, believe me it was worth it!"
• "I will not hesitate a bit to recommend anyone to visit that place."

Cons:

• "I looked at a car that was $12,980 but the sales person told me the car was $17,000."
• "The advertised price is ONLY GOOD if I wire them 20% down, and finance the rest with THEM, at 12% interest."
• "I go to check a few days later in the car price changed by $2000."
• "The Facebook marketplace ad for the car listed a price $4K less than what they asked me."
• "Just know the prices you see on CarGurus etc. are after your 20% down payment."
• "Beware, they will try to trick you pretty hard. Saw a car w one price online - came in and it was +5K more."
• "How they advertise a vehicle online price at 14k and when I arrived they gonna tell me the car is really 20k."

Vehicle Quality

Pros:

• "My new highlander Snowflake ❄️ ❤️🔥!!!! Thank you"
• "This experience was everything I dreamed of! I came in looking for a car and I left with my dream Toyota Sienna!"
• "I bought a Tesla S from Queens Auto Mall. Shondell Martin was the sales person. He is very knowledgeable about Tesla's and explained how things work."
• "I really enjoyed the time that I spent @ Queensauction during the purchase of Jeep Lexus."
• "I’ve never bought a car before and I was wary about going to a used car dealership but I was blown away."
• "I had a great experience purchasing my car at Queens Auto Mall!!"
• "The car was the one I wanted, it wasn’t bad quality as far as I could tell"